Zendesk is looking for a Senior Salesforce Test Engineer to join our Customer Experience Business Systems engineering team working closely with our partners in Customer Advocacy, Enterprise Sales & Marketing, Finance, and Zendesk Product Development to help ensure quality standards are met in everything we build. You, and your team, will support our fast growing portfolio of business solutions, integrations and internal extensions to Zendesk products. Youll join at an exciting time at Zendesk and be instrumental in advancing Zendesks business systems and technologies. You, and your team, will support our fast growing portfolio of business solutions, integrations and internal extensions to Zendesk products.

　　This role requires a highly motivated and driven Software Development Test Engineer who is willing to learn and take on new challenges continuously. Responsibilities include analysing business requirements, designing test

　　parameters, writing test cases, and building automated quality checks using modern industry standard

　　methodologies.

　　What youll be doing:

　　Assure the quality and reliability of Zendesk product configurations, customizations and extensions used internally to support Zendesk customers.Develop flexible, robust, re-usable, and well documented test automation suites.Oversee and own quality assurance against product increments in sprint cycles.Conduct and assist with functional, System Integration Testing (SIT), User Acceptance Testing (UAT), regression and performance testing.Champion standard methodologies, high quality code, and ensure maximum test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.Write end to end test plans and build test cases for supported integrations and applications in collaboration with our outstanding business partners.Drive the quality of enterprise grade business solutions and address the challenges presented when working at a global scale.

　　What you bring to the role:

　　Basic Qualifications

　　3+ years of experience testing all phases of QA efforts required to successfully execute medium & large enterprise Zendesk technologies implementation projects.Advanced coding skills in at least one language (Java/Python/JS preferred).Good Understanding of Javascript and NodeJS.Expertise with one or more Continuous Integration tools such as GitHub Actions, Jenkins, and Travis.Experience configuring and using logging services to trace errors, configure alerts, and conduct system profiling (Datadog preferred).Familiarity with cloud application architecture and containerized systems.Must have effective communication skills to share testing knowledge and test strategy in a collaborative atmosphere in order to lead and influence positive quality results among other test teams.Must have experience in planning, preparing, and executing functional, integration and user acceptance testing; including end-to-end test scenarios across multiple systems and batch processesMust have proven experience as IT Quality Assurance for small to large projects, including experience in developing test strategies, and managing all aspects of software testing and defect management (manage defect calls)

　　Preferred Qualifications

　　Experience with Selenium in any of the programming languages listed above.Experience with BDD or KDD frameworks is a plus (Cucumber, ROBOT).Experience with RESTful APIs, standard methodologies around them and frameworks for API Automation testing (Karate preferred).Ability to work in a collaborative, global team-oriented environment

　　The Poland annualized base salary range for this position is zł140,000.00-zł210,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.