Sr Global Forwarding Agent

　　C.H. Robinson is looking to fill a Sr Global Forwarding Agent role. In this role you will be responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

　　The Senior GFA is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They can influence the process of shipments from beginning to end and take ownership for their work.

　　DUTIES AND RESPONSIBILITIES

　　The duties and responsibilities of this position consist of, but are not limited to, the following:

　　Maintain Operational Excellence:

　　Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

　　Understand and input applicable financial components of shipments to generate correct billing for customers

　　Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

　　Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

　　Create, maintain, and update shipments in Navisphere, ensuring accurate data

　　Provide complex quotes based on needs of network

　　Coach and train others on pricing strategies

　　Provides track and trace service to customers and generates shipment documents

　　Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

　　Facilitate Relationships:

　　Builds great relationships with customers, responding timely and following up on issue resolution

　　Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

　　Act as a key customer contact and subject matter expert

　　Lead by example when it comes to customer outreach, retention, and expansion

　　Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

　　Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

　　Monitor customer shipments trends and its impact to our processes and operations

　　Other Activities:

　　Ensure customer SOPs are maintained and adhered to

　　Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

　　Provide support to Sales Executives and Account Managers for customer reporting

　　Other duties or responsibilities as assigned according to the team and/or country specific requirements

　　QUALIFICATIONS

　　Required:

　　High School diploma or GED

　　Minimum 3-5 years of Global Forwarding industry experience

　　Advanced proficiency in Microsoft Office Suite of programs

　　Site Specific:Fluent in Spanish and English (written and verbal)

　　Preferred:

　　Associate's or bachelor's degree from an accredited college or university

　　Knowledge or coursework in Supply Chain, Logistics, or International Business

　　Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

　　Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

　　Proactive, ambitious, hardworking, and analytical mindset

　　Excellent written and oral communication skills

　　Ability to work in a fast-paced and deadline-driven office environment

　　Proven track record of dealing with customers and being client focused

　　High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

　　Site Specific:Fluent in the local language

　　Site Specific:Ability to speak multiple European languages

　　Site Specific:Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

　　Values a diverse and inclusive work environment

　　Disclaimer:

　　This job description is intended to generally describe the nature and level of work to be performed by employees in this position.It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

　　Equal Opportunity and Affirmative Action Employer

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

　　Your Health, Wealth, and Self

　　Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

　　Private Medical InsuranceLife InsuranceFuneral InsurancePaid Time Off to Volunteer in Your Community

　　Equal Opportunity Statement

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.