Description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a(an) Senior Director Care Experience? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Director Care Experience like you to be a part of our team.

Job Summary and Qualifications

This role helps support enterprise strategic development, planning, execution, training, coaching, and oversight of care experience improvement and advancement for all related programs, initiatives, and interventions. They work collaboratively with senior to unit leaders using patient voice to elevate the patient experience by using data analytics to identify priority areas, develop goals, improvement tactics, and measure effectiveness. They serve as a subject matter expert on service excellence, care experience, and patient engagement and reliably deliver evidence-based actionable insights, while championing a continuous improvement culture.

Key Responsibilities:

•Serves as a subject matter expert on established and evolving evidence-based practices related to service, care experience, and patient engagement.

•Collaborate, communicate, and lead integration efforts across all interdisciplinary healthcare roles to ensure care experience strategy alignment.

•Analyze quantitative and qualitative patient data to measure and drive behavioral and operational efficiencies.

•Effectively communicate patient experience data verbally, in writing, and in-person with the ability to link it back to the “big picture” for various audiences.

•Provide education on patient experience data and serve as a resource to Division/hospital leaders and staff to interpret reports, train users on data reporting tool, and explain patient experience survey data.

•Work with Group, Division, hospital leaders to perform patient experience data analyses and observations in key hospital service areas (i.e., ED, inpatient, outpatient, etc.) to identify and address service performance gaps, priority areas, actionable insights, develop goals, accountability and effective measurement.

•Execute targeted, timely data-driven strategies to achieve highly-reliable outcomes and ensure adoption and sustainability across the enterprise.

•Provide expertise in the application of patient-centric strategies for leaders and staff by hardwiring tactics, behaviors, and tools that elevate the patient experience.

•Provide internal coaching and consulting for Division/hospital leadership and staff.

•Help develop and reinforce standards to promote and sustain a continuous improvement culture across the organization.

•Develop and deliver patient/care experience education, training, and reinforcement programs for leaders, physicians, and all staff.

•Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

•Build healthy trust and relationships with staff, leadership, stakeholders, peers, and vendors.

Education Experience:

•Bachelor’s degree required/Master’s degree preferred

•A minimum of 5 years’ experience in a healthcare-related role with experience directly related to the duties and responsibilities specified.

•1-3 years of management experience.

•Certified Patient Experience Professional Certification (CPXP) preferred

HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Director Care Experience opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.