Description

　　NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

　　At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

　　Job Summary:

　　Leidos is seeking a Senior-level Desktop Support Technician to support a government site in NSA Crane, IN as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

　　Primary Responsibilities

　　Assist junior technicians in resolving complex issuesManage the resolution of customer tickets according to established Service Level Requirements (SLRs)Serve as backup to the Site Operations Lead

　　Basic Qualifications

　　US CitizenDoD Secret ClearanceHS diploma with 5+ years of prior relevant experienceValid DoD 8570 IAT Level II: Security+ or higher CertificationMust demonstrated expertise in IT Enterprise OperationsExperience with Microsoft Windows OS, version 10Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareBasic network troubleshooting skillsExcellent customer service skillsExcellent oral and written communication skills

　　Preferred Qualifications

　　Organized and detail-orientedStrong leadership skillsSelf-motivated/ self-directingStrong collaboration, prioritization, and adaptability skills required. Relationship buildingAbility to manage and prioritize own work, and that of their teamIndependent decision makingAnalytical thinking; thinking out of the boxAbility to effectively communicate with all organizational levels (SME to Senior Management)Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

　　SMIT-NMCI

　　Pay Range:

　　Pay Range -

　　The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

　　Original Posting Date:

　　12/20/2023

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.