Job Description

　　The Broadcom End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences.

　　As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified endpoint management and security. Our platform enables us to deliver upon our Autonomous Workspace vision, the next evolution of our offering that leverages data and artificial intelligence, to create workspaces that are self-configuring, self-healing, and self-securing. Together, our work is enabling organizations to optimize both employee experience and security, while modernizing IT and lowering operational risk.

　　An Exciting New Era for End-User Computing

　　https://blogs.vmware.com/euc/2023/12/an-exciting-new-era-for-end-user-computing.html

　　Job Description

　　As a VMware End User Computing (EUC) Customer Success Engineer (CSE), you will have a direct positive impact on customer adoption of VMware Workspace ONE. As a trusted technical advisor your role is to help our most important customers accelerate time to value by overcoming technical barriers to adoption. This is accomplished through a consultative approach where you will leverage your deep technical skills, as well as communication skills, to conduct technical workshops, assist with troubleshooting and integrations (3rd party products, applications) and participate in customer working groups. You may also work in close collaboration with Program Management and Engineering to influence the direction of VMware's products. You will provide technical thought leadership for EUC emerging products for internal teams and for our VMware customers relative to their EUC strategies.

　　You will be a member of a high-octane, high performing global team that will demand your best and provide the most fulfilling work of your career.

　　Training

　　Once you get onboarded you will get assigned to one of our Senior/Staff Customer Success Engineer will be assigned to you as your mentor. Assigned mentor will guide you through the learning materials we have to grow as a technical expert on End User Computing technology and will help you through getting onboarded to the system and toolset that we use.

　　Team Culture

　　Join our dynamic team at Customer Success where our multinational, inclusive, and diverse culture forms the bedrock of our success. While we will have our own team focused regular team calls for Customer Success Engineers, we will also have regular collaboration with our extended CXS team including Customer Success Manager, Technical Adoption Manager and Professional Service Consultants to solve challenge together as a team.

　　Manager Profile

　　You will report into Asia Pacific and Japan Director of Customer Success Engineer / Professional Services EUC division at Broadcom. Manager will be located in Japan having multiple years of experience as Architect for various technology area whom been leading APJ technical team for over 6 years.

　　Job Responsibilities:

　　The product area of responsibility is Workspace ONE. Workspace ONE is a digital workspace platform that delivers and manages any application on any device by integrating access control, application management and multi-platform end-point management.You will design and present technical concepts and specific solutions to internal and external audiences of varying technical capabilities in a clear, concise and easily understood manner.Deliver product implementation guidance (via Zoom sessions and in-person whiteboard sessions) and oversight regarding the technical journey to customer value.Apply creative thinking/approaches to figure out technical solutions that further business goals and align with corporate technology strategies, keeping in mind performance, reliability, scalability, usability, security, flexibility, and cost.Advise customers on EUC related operational readiness matters such as: Service Orientation, Operations Control, and Infrastructure Control.Define and promote the adoption of best practices of VMware products across the user communityContribute to the company's strategic objectives by finding opportunities for product, people, and process improvement.Build and maintain the confidence of colleagues, managers, and customers.

　　Required Skills:

　　Minimum of 10 years' relevant IT experience (identity and access management, mobility, networking, monitoring, security, performance, HA/DR, databases)Minimum of 5 years' experience in customer-facing positions as a professional services consultant, preferably with an IT software or hands-on consulting organization3+ years hands on experience with Virtual Desktop Infrastructure, including sizing guidelines, administrative best practices, end-user experience, and ideally, hosted desktop environments.2+ years' experience with Identity and Access Management, including experience with Single Sign-On (SSO) and industry-common SSO standards (e.g. SAML, OAUTH, OIDC, WS, or similar).Ability to work in a fast-paced environment demonstrating autonomy while conforming to strategic intent, adhering to team values alwaysTechnical knowledge of various MS Windows operating systems and database solutions including scripting with PowerShell, VBScript, registry hacking, automated deployment techniques, and driver integrationExcellent communications and social skills, especially public speaking and presentation skillsB.S./B.A./M.S. degree or equivalent technical training

　　Team Values: Humility, Empathy, Collaboration above isolation, Respectful, Trustworthy, Good-natured fun

　　This job requisition is not eligible for employment-based immigration sponsored by VMware

　　VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.