Liaise with Society Member Care for requesting various membership/subscriber benefits or serving as issue escalation path when member trend has been identified

　　Oversee society billing for assigned accounts, including maintaining billing schedules, preparing society billing based on individual contract terms, and working with Accounts Receivable to collect on past due invoices

　　Document and share rules of engagement with publishing and society partners with annual attribute letter that spells out our services and rules that we will follow with list management and invoicing

　　Communicate to Publishers any issues, updates, or status changes of society membership

　　Liaise with Periodical Operations to coordinate the society membership list schedule with the production schedule

　　Liaise with Data Control team for various data needs, such as list comparisons, list uploads, identifying data anomalies, and confirming member counts for invoicing purposes

　　Education

　　High school diploma, GED, or equivalent requiredExperience

　　Minimum of 2 years experience with one or more of the following: membership management, customer service, list management, or invoicing

　　Advanced knowledge of Microsoft Office/Office 365 tools beneficial

　　Experience with CRM system such as Salesforce Service Cloud beneficial

　　Other Knowledge, Skills, Abilities

　　Strong interpersonal, written, and verbal communication skills, including articulating to management, society leaders, society members, and others

　　Ability to maintain professionalism and a high level of service through complex customer interactions

　　Ability to multitask and prioritize/change direction as needed

　　Well organized and able to prioritize within a fast-paced team environment

　　Patient and helpful to customers as well as internal key stakeholders under pressure

　　Travel Requirements

　　MinimalPhysical Demands

　　Normal office environmentEQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.