Why Lytx:

　　Want to play a crucial role in ensuring our customer are happy and stay long-term partners? As the Senior Client Success Manager (Sr. CSM), you are responsible for handling assigned client relationships throughout the client lifecycle. The Sr. CSM partners closely with clients to understand their business and safety objectives, then crafts a program solution that best meets their needs. You will provide education on standard processes, as well as focus on organizational change and user adoption. If you thrive in a fast-paced environment, where you get to build relationships, help others and solve problems, while working cross-functionally, then this role is for you! Come join our team; we're eager to welcome you aboard!

　　You'll Get To: Develop and implement a customized Program Management Plan to meet Clients' safety program objectivesBe the main point of contact for the Client from deployment through to renewalBuild positive relationships resulting in elevated levels of client engagement with assigned accountsDuring deployment design and configure the platform to meet the unique needs of the client and ensure it contributes to solving their issuesAct as a subject matter specialist and consult on topics including organizational change, communication strategy, risk management, coaching techniques and moreWork cross-functionally to ensure smooth execution of installations, training and customer supportBuild and deliver effective onsite and web-based training and standard process presentationsPresent data analytics highlighting program performance and financial metrics to executive levelProvide day-to-day support to Safety LeadersPartner with Account Team on expansion opportunities and renewal effortsWork to mitigate churnServe as a point of escalation for Client issues & internal team needsDeliver high levels of customer satisfactionContribute to the development and improvement of internal processes & consulting strategyAssist in running or leading special projects as neededWhat you'll need: Bachelor's degree, or equivalent years of experience desired5 - 7 years' experience in an account management role within a fast-paced, commercial products or SaaS environmentRobust emphasis on customer satisfaction and problem resolutionExperience working with decision makers within an organizationProficiency in working with numbers and expert skills with Microsoft ExcelAbility to effectively present key performance metrics to executives and create solutions that drive significant valueGreat organizational skills for customer and product informationExcellent written and verbal communication skills, particularly strong persuasion and negotiation skillsStrong technical savvy; ability to learn technical products quickly and work effectively with both technical and non-technical teamsProven success running sophisticated projectsExperience with managed services, trucking, and fleet industry is highly preferredAbility to travel 10 - 15%Benefits:Medical, dental and vision insurance Health Savings AccountFlexible Spending AccountsTelehealth401(k) and 401(k) matchLife and AD&D insuranceShort-Term and Long-Term DisabilityFTO or PTOEmployee Well-Being program11 paid holidays plus 1 inclusive holiday per yearVolunteer Time OffEmployee Referral programEducation Reimbursement ProgramEmployee Recognition and Appreciation programAdditional perk and voluntary benefit programsSalary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

　　$89,750.00 - $113,250.00

　　 Innovation Lives Here

　　 You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

　　 Together, we help save lives on our roadways.

　　 Find out how good it feels to be a part of an inclusive, collaborative team. We're committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

　　 Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We're committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.