This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

　　At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

　　The Senior Claim Operations Assistant, functions as a service liaison between brokers, insureds and claimants, and the professional staff by providing necessary claim operational support to AXIS North America Claims. This role is a critical, foundational role that supports AXIS North America Claims. The primary focus of this role is to provide outstanding customer service to stakeholders with respect to North America Claims First Notice of Loss, intake, assignment and triage of claims. This role supports all North America claims and all lines of business and is a key customer service role for AXIS North America Claims. Other roles may include Payment/Financials and Administrative functions as needed. The successful candidate is a keen collaborator looking for continuous improvement career opportunities to develop and expand claim expertise in a dynamic culture.

　　The Senior Claim Operations Assistant is responsible for coordinating and performing a variety of administrative, operational, and quality assurance activities for the Claims team. The successful candidate will be responsible for:

　　Partnering with Claim handlers, assisting multiple lines of business with operations duties with a primary focus on triaging first notice of loss, and daily claim assignments intake and set up of new claims, triage, and assignment to claim handlers based on severity, location, and loss detail

　　Triaging daily claim assignments to claim handlers and preferred service providers

　　Completing analysis & resolution of both routine and complicated work requests

　　appropriate

　　Reviewing, evaluating, and categorizing incoming documents.

　　Verifying information for accuracy/appropriateness and conducting follow ups with others (including our customers, contractors, venders, and claims staff) for missing or questionable data.

　　Preparing and assembling documents for distributing to outside contacts and documenting our claim decision.

　　Entering and retrieving information of varying complexity using systems and applications to update records, obtain information for progression of file handling,

　　Responding independently to questions and escalations and verifies claim status and decisions with customers and vendors.

　　Assisting with customer calls, queries, and redirecting claim escalations as

　　Preparing correspondence and processing other insurance transactions to provide customer service and support efforts.

　　Using judgment to determine what additional information may be needed to continue moving the claim forward.

　　Demonstrating willingness to learn and develop subject matter expertise and continuously builds product, procedural and technical systems knowledge.

　　Interacting regularly with claim handlers, providing feedback as well as, receiving feedback to continuously improve.

　　Ability to quickly adapt to altered processes

　　Receive and process mail to include scanning mail/documents and uploading them to the claim file.

　　Complete ongoing weekly and monthly projects which involve claim loss coding, gathering of audit documentation, and file research and data field entry.

　　Assists in problem solving all clerical processes and coding entries

　　Other duties may include support with a variety of claim financial processes including the processing and documentation of voided and reissued claim checks as well processing claim payment/expense recoveries. Vendor payment allocation across applicable claim files and supporting payments and other financial transactions as may be required

　　Meeting & exceeding hard deadlines

　　Business and IT project work as requested

　　This position requires a dynamic individual to supplement a high performing team with excellent customer service acumen. The ideal candidate will also have the following qualifications:

　　Self-motivated, keen to be part of a team

　　Excellent analytical aptitude

　　Exceptional customer service skills

　　Strong written and verbal communication skills

　　Proven organizational abilities for a fluctuating and multi tasked environment

　　Demonstrated ability to collaborate and work effectively with others

　　Work independently when required

　　Ability to exercise independent judgement and effectively prioritize work

　　Customer Service experience preferred

　　Knowledge of claims processes preferred

　　Proficient in Microsoft Office applications

　　Ability to learn complex software applications

　　Advanced computer literacy in Word, Excel, PowerPoint, Adobe PDF Writer, Outlook, and the Internet.

　　Willingness to learn new skills and perform daily work functions in claims management systems

　　Locations, Alpharetta, and GA Red Bank NJ

　　3 day a week in office hybrid work schedule

　　For this position, we currently expect to offer a base salary in the range of $55K-85K GA, $60K-90K NJ . The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location.

　　The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location.

　　In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

　　Rewarding. Challenging. Meaningful.

　　We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.

　　Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.

　　We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.