Security Consumer Support (SCS) Specialist Resource. Provides high level customer service in a dual role with Security and Registration as floor coordinators/Welcome attendants. Assist locations with modernized registration support while providing security support when needed.

　　Essential Functions

　　Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts. Acts as agent to support and encourage self-service model of patient registration.

　　Documents information on incident reports and other required documents in a thorough, factual and timely manner.

　　Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance. Provides access control for secured areas.

　　Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team.

　　Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options.

　　Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications.

　　Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments.

　　Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.

　　Qualifications

　　Required High School Diploma or equivalent

　　Preferred Associate's Degree or equivalent Public Administration, Business, or Criminal Justice

　　Preferred Vocational/Technical One year certificate from college or technical school

　　2 years of relevant experience customer service, law enforcement or military, or any other related experience Required

　　At least 21 years of age with valid Michigan driver license Required

　　LIC-Driver's License - STATE_MI State of Michigan Upon Hire required

　　CRT-First Aid - AHA American Heart Association 180 Days required

　　CRT-Basic Life Support (BLS) - AHA American Heart Association 180 Days required Or

　　CRT-Basic Life Support (BLS) - ARC American Red Cross 180 Days preferred

　　Physical Demands

　　Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

　　Waist to Waist > 5 lbs: Seldom up to 10 lbs

　　Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

　　Waist to Overhead > 5 lbs: Seldom up to 10 lbs

　　Bilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Unilateral Carry > 5 lbs: Seldom up to 10 lbs

　　Pushing Force > 5 lbs: Seldom up to 20 lbs

　　Pulling Force > 5 lbs: Seldom up to 15 lbs

　　Sitting: Occasionally

　　Standing: Frequently

　　Walking: Frequently

　　Forward Bend - Standing: Seldom

　　Forward Bend - Sitting: Seldom

　　Trunk Rotation - Standing: Occasionally

　　Trunk Rotation - Sitting: Occasionally

　　Squat: Seldom

　　Stair Climbing: Occasionally

　　Ladder Climbing: Seldom

　　Crawling / Kneeling: Seldom

　　Driving: Occasionally

　　Reach - Above Shoulder: Seldom

　　Reach - at Shoulder or Below: Occasionally

　　Handling: Occasionally

　　Forceful Grip > 5 lbs: Seldom

　　Forceful Pinch > 2 lbs: Seldom

　　Finger/Hand Dexterity: Frequently

　　Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

　　Primary Location

　　SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

　　Department Name

　　Security Offsites - GR

　　Employment Type

　　Part time

　　Shift

　　Day (United States of America)

　　Weekly Scheduled Hours

　　8

　　Hours of Work

　　Variable 6:30 a.m. - 8:00 p.m.

　　Days Worked

　　Monday - Friday

　　Weekend Frequency

　　Variable weekends

　　CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

　　Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

　　Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

　　An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

　　You may request assistance in completing the application process by calling 616.486.7447.

　　People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.