Overview

　　Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

　　Responsibilities

　　Provides supervision for daily operations of the Kirkland Primary Care outpatient clinic section (i.e. patient care team, front desk, records, ancillary services). Ensures optimal daily patient flow and allocation of resources to meet demand for services with available staff. Addresses patient care or service problems as necessary.

　　Essential functions of Operations Supervisor:

　　Ensures smooth flow of outpatient clinic by directing the work of clinic staff. Develops, modifies, implements, and evaluates operational processes for the section. Assigns and changes priorities within the work unit to assure exceptional customer service. Acts as a resource to staff, providers, and other personnel for all daily operational needs. Supports the patient scheduling process, assessing patient flow and supply ordering.

　　Manages service schedules to enhance productivity and staff, exam room and/or equipment utilization. Handles day-to-day patient satisfaction concerns. Works as a registered nurse, providing direct patient care.

　　Recruits, hires, trains, disciplines and supervises staff (18-24 Medical Assistants and Nurses) including completion of performance evaluations and competency assessments. Maintains and updates staff procedure manuals, staff training programs and quality assurance programs.

　　Assists manager with budget development and management. Assures cost-effective daily operations and allocation of clinic to optimize available staff with demand for service.

　　Participates in improvement projects focused on achievement of annual goals and lean initiatives; ensures implementation of and adherence to improvement changes.

　　Ensures compliance with state, federal and regulatory agency requirements for facilities, care and staff.

　　Qualifications

　　This position requires current licensure as a registered nurse plus one years' increasingly responsible health care operations experience. Demonstrated ability to prioritize the demands of daily operations and organize resources required. Also requires demonstrated excellent oral and written communication skills, active listening skills and conflict mediation ability. Demonstrated ability to facilitate change and build effective teams also required.

　　Occasional on-call responsibility Saturday leadership coverage.

　　Bachelor’s degree in nursing or related area preferred. Familiarity with VMMC computer systems applications also preferred.

　　At least one year of charge RN or leadership experience.

　　We are an equal opportunity/affirmative action employer.

　　Pay Range

　　$46.46 - $63.89 /hour

　　We are an equal opportunity/affirmative action employer.