Retail Guest Experience SpecialistsFull-Time and Part-Time Career Opportunities

　　Our Retail Guest Experience Specialists are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob’s Way” our Retail Guest Experience Specialists find satisfaction in assisting customers with their interior design needs, offering world class customer service with a low pressure, honest, gimmick free and enjoyable shopping experience.

　　"No phony sales, no phony gimmicks, just everyday low prices and value! We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

　　At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

　　The Benefits and Perks

　　A competitive Hourly Advance / Draw vs Commission pay structure with bonus potential!

　　Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage

　　Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

　　401(k) Profit Sharing Plan – Generous Company match!

　　Paid Personal/Sick Days

　　Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday

　　Employee Assistance Program

　　Our prices are already low, but why not more! Generous Employee Discount

　　The flexibility of working a Retail Schedule (weekends, evenings & holidays)

　　Need a pay advance? Take advantage of Bob’s Bail Out Program

　　Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program. Bob’s cares and is here to help

　　And much more!

　　Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

　　Job Responsibilities

　　Greet and engage customers, uncovering their home furnishing needs and helping them make their design vision become a reality

　　Provide world class customer service and offer customers an unforgettable shopping experience

　　Build rapport with clients, earning their business through your ability to demonstrate exceptional product knowledge, strong interpersonal skills, and excellent listening skills

　　Develop and maintain a customer base through networking and client follow up to ensure customer satisfaction before and after the sale

　　Generating sales through a low pressure consultative approach

　　Required Qualifications

　　Energetic, self-motivated sales professional with exceptional interpersonal, listening and communication skills, bilingual a plus!

　　Ability to network and build relationships with customers

　　Competitive, goal oriented nature with the ability to work well in a team environment

　　Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays.

　　Basic computer skills

　　Previous sales experience in retail commission based sales environment is a plus, but not required

　　Strong organizational skills

　　Additional Job Description

　　Additional Job Description

　　Retail Guest Experience Specialist

　　The primary function of a Retail Guest Experience Specialist is to represent Bob’s Discount Furniture and its products with honesty and integrity while guiding the customer through the sales process. The goal is to establish good rapport with all customers to create generational business.

　　Job Duties and Responsibilities

　　Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers. Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell “BOB’S WAY”, bringing his positive image and energy into all sales situations.

　　Involve the Retail Assistant Manager in the sales process to help overcome customer objections and assist with closing the sale.

　　Be receptive to and work with Store Management to improve sales performance through increased closing ratio, increased average ticket sale, one on ones and repeat business.

　　Be accountable for performance through the Minimum Standards program.

　　Attend and constructively participate in all scheduled meetings, workshops and other training sessions.

　　Contribute to the on-going effort to maintain your store’s appearance at the highest level, by straightening, light cleaning as assigned, identifying damaged or unsightly merchandise and leaving all displays in good order after a sales presentation.

　　Arrive at work on scheduled days, on time and work scheduled shift

　　This includes working all weekends and major holidays, unless specified otherwise by management.

　　Arrive at work prepared and in professional attire, equipped with calculator, tape measure and name tag.

　　Stay well informed about Bob’s products, pricing, policies and advertising campaigns. Explain product features in a positive light.

　　Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.

　　Build Your Own Business. Track all open orders through BOBBOOST and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management. Send thank you notes to all delivered customers and letters of apology or concern to all canceled customers.

　　Knowledge, Skills and Abilities

　　Solid product knowledge of all lines of furniture and accessories

　　Full understanding and competence on BOBBOOST

　　Excellent presentation skills

　　Excellent verbal and listening skills

　　Strong interpersonal and human relations skills

　　Proven analytical and problem solving skills

　　Ability to use sound judgment and decision making

　　Ability to listen to and understand information and ideas presented through spoken words and sentences

　　Ability to read and understand information and ideas presented in writing

　　Good coordination skills -- Adjusting actions in relation to others' actions

　　Excellent prospecting and selling skills -- Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up; and dealing with customer service issues

　　Reporting Relationships

　　Report to: Retail Assistant ManagersDesired Qualifications

　　Retail background

　　Sales experience

　　Equal Opportunity

　　It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, handicap, disability, citizenship, veteran or military status, or any other protected status in accordance with federal and state law.

　　Working Environment

　　Standing or walking 93%

　　Desk or phone work 5%

　　It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

　　If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

　　Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!