Job Summary:

　　The Ella Mae’s Supervisor will be responsible for the direct supervision of all the daily operations in Ella Mae’s Diner and Dean Street Roastery & Retail to include restaurant, banquets, and room service as directed by the management team to ensure exceptional service to all guests that is consistent and continually in accordance to its standards.

　　Essential Functions

　　Supervise day to day operations, ensuring quality service standards are met and the guest experience is exceptional

　　Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.

　　Assist the management team with any functions within the restaurant and any banquet functions

　　Supervise the restaurant from the arrival to the completion of the experience to ensure positive guest retention

　　Responsible for the daily function of the restaurant operations

　　Open and close shifts in accordance with the managers’ checklist

　　Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc. 

　　Ensure team is in proper uniform/approved attire

　　Rotate server stations in a fair manner

　　Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience

　　Ensure that scheduled functions are complete and are set up accurately

　　Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction

　　Find solutions to guest issues such as quality of food and service, long wait times, etc.

　　Ensure guest privacy and security by correctly following hotel procedures

　　Attempt to limit problems and liability related to customers' drinking by following TIPS practices

　　Ensure team members are aware of all applicable laws regarding alcoholic beverages

　　Monitor beverage staff to ensure proper portion control and maintain low beverage cost

　　Follow SafeStaff sanitary compliance throughout all areas

　　Ensure daily side work has been completed prior to staff leaving

　　Communicate any issues with management team to prepare for next shift

　　Create a positive atmosphere for guest relations and teamwork

　　Assist in maintaining a motivated, interactive, positive team

　　Maintain professionalism with all team members, managers, and guests

　　Ensure team members are treated fairly and equitably; prioritize team member retention

　　Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistance

　　Strive daily to improve service skills with all team members within the department

　　Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach

　　Maintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team members

　　Communicate and maintain positive inter-departmental relations

　　Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met

　　Maintain and monitor “Lost and Found” procedures and policies according to standards

　　Comply at all times with Hotel's standards and regulations to encourage safe and efficient hotel operations

　　Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available

　　Maintain compliance with Hotel core values

　　Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule

　　Maintain high standards of personal appearance and grooming which includes wearing proper professional attire

　　Attend meetings as necessary

　　Hotel Performance

　　Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors

　　Education & Experience

　　Previous experience in a food and beverage management role

　　2 years degree or higher preferred

　　Excellent customer service skills

　　Excellent communication skills, both verbal and written

　　Ability to effectively present information to individuals or groups

　　Proficient with Microsoft Office programs a must, Marriott systems a plus

　　Physical Demands

　　Ability to sit or stand for extended periods of time

　　Ability to communicate clearly

　　Ability to lift, bend, and carry 25 lbs.

　　Ability to climb stairs

　　Corrected vision to normal range

　　Ability to drive/transport self and others

　　Ability to travel on occasion for meetings

　　Ability to work long hours as needed

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Able to work independently, take direction, and provide direction to others

　　Manage differing personalities within the office, the hotel, and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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