Remote Fraud Support Call Center Representative (CCC)

　　General information

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　　JobID

　　13904

　　Position Level

　　Individual Contributor

　　Team

　　Implementation & Support

　　Working Time

　　Full-Time

　　Position Type

　　Regular

　　Workplace Type

　　Remote

　　Description & Requirements

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　　At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

　　Jack Henry Fraud Center is part of the consolidated contact center, an inbound call center that works remotely in a 24/7/365 environment. In this position, you will provide high-quality customer service in a fast-paced environment assisting callers related to fraud issues on their Debit/Credit & ATM Cards. This can include lost or stolen card reports, and cardholder assistance. The pay range for this position is $34,320-$37,500 per year. Shift differentials are offered for qualifying shifts.

　　This position can be worked remotely within the United States.

　　What you'll be responsible for:

　　Answering inbound phone calls for fraudulent or suspicious Debit/Credit and ATM Card Transactions, assisting those cardholders according to policy, and referring them to their financial institution when necessary.

　　Assisting cardholders and financial institutions with lost or stolen Debit/Credit and ATM Card reports.

　　Attending training sessions to stay updated on product or company policy changes.

　　May perform other job duties as assigned.

　　What you'll need to have:

　　Minimum of 1 year of customer service experience (customer facing OR phone customer support).

　　Must have the ability to communicate clearly and understandably.

　　Must be able to work a set, assigned schedule in a 24/7/365 call center that will include nights, weekends, and holidays. Training will be the first 5 weeks and be a Monday- Friday schedule during standard business hours.

　　Must have reliable high-speed internet service that is at least 20 Mbps download and 5 Mbps upload. It is suggested that if you have more than one individual using the internet that you increase your download speed to 25 Mbps.

　　Must have a quiet confidential workspace, and be able to secure a backup, quiet confidential workspace in the event of a power outage or internet outage at your primary residence.

　　What would be nice for you to have:

　　Experience with payments and card processing.

　　Strong data entry background.

　　Ability to work well as part of a team environment and receive feedback from leaders to help improve metrics.

　　If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

　　Why Jack Henry?

　　At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

　　We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met.

　　Culture of Commitment

　　Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

　　Equal Employment Opportunity

　　At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

　　No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

　　Requests for full corporate job descriptions may be requested through the interview process at any time.