Description

　　Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

　　Full time role at the office (no remote).

　　Key job responsibilities

　　The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

　　Some of the key result areas include, but not limited to:

　　· Experience in managing process and operational escalations

　　· Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal

　　· Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

　　· Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps

　　· Be a SME for the process and a referral point for peers and junior team members

　　· Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources

　　· Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes

　　· Ability to perform deep dive in the process and come up with process improvement solutions through automation

　　· Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

　　We are open to hiring candidates to work out of one of the following locations:

　　Bucharest, ROU | Timisoara, ROU

　　Basic Qualifications

　　· Proficiency in both English and German (C1/C2 Level)

　　· Excellent communication (written & oral) skills with the ability to curate responses for LLM development

　　· Strong analytical, problem-solving, and critical-thinking skills

　　· Comfortable working in a fast paced, highly collaborative, dynamic work environment · Willingness to support several projects at one time, and to accept re-prioritization as necessary

　　· Demonstrated leadership with a bias towards action and ownership with strong organizational skills

　　Preferred Qualifications

　　German language certificates: DSD II, DaF

　　A Bachelor’s Degree and relevant experience of 3+ years in AI Model training or Quality control

　　Previous experience as AI trainers, knowledge of AI and NLP, Cambridge certifications

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.