Our story

　　At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

　　Our Values:

　　Champion People – be empathetic and help create a place where everyone belongs.

　　Grow with purpose – Be inspired by our higher calling of improving lives.

　　Be Alight – act with integrity, be real and empower others.

　　It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Technology Team. The Puerto Rico Processing Specialist is responsible for monitoring incoming / outgoing interfaces. Identify risk and perform enhancement to files process. Configure and maintain SFTP connections. Keep high level of quality control on Data Processing activities.

　　Key Responsibility Areas:

　　Internal applications (H&W, Cobra, and LOA platforms) access provision to ensure authorized and unauthorized access to production data.

　　Enhancement of existing system requirements based on new/changing business requirements.

　　You must report, research, correct, and test defects in files and/or interfaces, stored procedures, and other database related functions such as to run queries to analyze, review data accuracy and ensure quality.

　　Ability to accurately translate business requirements into functional implementations.

　　Provides ongoing production support by monitoring productions jobs, restarting failed jobs, and performing defect analysis and correction.

　　Investigate data and system troubleshooting maintaining accurate documentation on internal issue.

　　Identify Root Cause of System Problems.

　　Ensures Optimal Solution to Potential System Issues.

　　Keep Others Informed.

　　Looks for opportunities to improve processes.

　　Coaching Benefit Center on processing procedures and system functionality.

　　Research complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices.

　　Provides resolution in accordance with due dates and documents processes.

　　Provide technical expertise with internal and external users regarding data files/interfaces.

　　Manage all the programming and maintenance activities of electronic interface incoming and outgoing files for clients that have contracted our service.

　　Evaluate programming code (business rules) for efficiency, debugging, and quality assurance.

　　Understand data requirements and file/interface layouts required by internal/external clients and third parties and translate those requirements into file/interface specifications.

　　Design, update, and deliver unit, integration, regression, and acceptance test plans to ensure data integrity and reporting requirements meet customer needs.

　　Execute data reconciliation before and after implementation as part of the data conversion project.

　　Identify the problem's root cause, address the issue with the corresponding team, and provide relevant information that needs to be evaluated for alternative fixes.

　　Complete configuration, programming, testing, troubleshooting, and maintenance of all file interfaces into internal platforms.

　　Performing massive data uploads and supporting data conversion processes for new and existing clients.

　　Coordinate follow-up meetings with clients or vendors for new files interfaces implementation or updates to existing files interfaces.

　　Provide technical expertise with internal and external users regarding data files/interfaces.

　　Develop and maintain technical documentation.

　　Coach the Operation Team department on processing procedures and system functionality.

　　Provide resolution in accordance with due dates and documents processes.

　　Create SOPs for new processes related to supporting areas that will need to be put in place for the Operational Team to be able to address special requests or address service for our customers.

　　Replicate errors in our QC environment when a problem has been identified, fix and retest until it meets customer needs before moving into the production environment.

　　Document and update client technical data such as requirements according to analysis specifications.

　　Formal Education & Certification:

　　Bachelors/Master’s Degree in Computer Engineering/Computer Science or related field

　　2 + years of industry experience

　　Knowledge of Microsoft Word

　　Knowledge of Microsoft Excel

　　Strong verbal and written communication skills (English and Spanish).

　　Application security best practices

　　Strong testing and debugging skills.

　　Client plan provisions and business requirements (basic).

　　Data Analysis Skill

　　A solid understanding of the systems development life cycle (SDLC), Testing Methodology /or Human Resources, Human Capital Management, or benefits administration solutions experience is a plus.

　　Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $32,620.00/year (for full time employees) and the estimated maximum base salary for this role of $46,600.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions