Job Purpose

　　Manage multiple large-scale, complex customer projects within a Tier 1 Account, with a strong focus on delivery responsibility, delivery excellence.

　　Principal Accountabilities

　　Good project management Exp. Responsible to manage team in India and China to support the customers in Japan. Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer, manage customer expectations by developing a robust governance structure including, performance metrics, reporting, escalation management, communication plan and change management. Ensure that all customer feedback processes are completed on time. Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines. Own expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls. Manage project goals and driving geographically diverse cross functional teams, including third parties and customer stakeholders/SMEs, to achieve customer's business outcomes by effective management of constraints, risks and issues and timely decisioning. Provide managerial & technical guidance to cross functional team including 3rd party vendors, to ensure performance goals are met for all in scope services across all functions, identifying & analyzing gaps to develop & implement corrective actions plans. Ensure that both internal as well as client-driven quality and compliance norms are met. Manage change effectively, collate impact and estimate from multiple components and present a business case. Negotiate estimates and schedules with multiple external vendors. Control costs/ budgets across multiple components and deliver cost savings to the customer. Represent customer/program interests and drive prioritization/escalations across multiple components. Lead on customer/program initiatives across the components including organization activities like knowledge sharing, innovation and continuous improvement. Lead on resourcing aspects of delivery. Also provide overall management guidance to the team. Make decisions guided by policies, procedures and business plan with limited guidance. Develop & manages account service delivery plan. Contributes to strategic account plan. Develop and execute plan to identify and convert incremental revenue opportunities within existing engagements. Qualification & Experience

　　Educational Qualification A minimum of bachelor's degree in information technology or equivalent

　　Telecommunication