Overview

　　People who work for themselves fuel our global economy. In the US, small businesses employ 60% of the workforce and create 80% of new jobs; internationally the stats are even larger. But the odds are stacked against them. One of two fails in the first five years, two of three before they can turn ten.

　　Intuit's Small Business and Self-Employed Group (QuickBooks) is devoted to the mission of helping small businesses around the world prosper. Our top priority to do this is to connect people to the expertise they need to run their business, from mileage tracking to invoicing, from payroll to accounting, and creating new ways to access capital. By coupling our world-class software with the help of experts, their odds of survival go up 2x, they hire 3x more employees, and their profitability increases significantly.

　　The Team

　　QuickBooks Live, a three-year old startup within Intuit, has become an industry-leading bookkeeping service that pairs a qualified expert with small businesses who choose QuickBooks. The Quickbooks Live team is transforming the expert service industry serving small businesses, with an ambition to build the world's most trusted AI powered Expert platform. We're early in the journey of expanding the QuickBooks Live portfolio of services to connect small businesses with expertise across bookkeeping, payroll, and tax services, quickly iterating to optimize product-market fit, building a foundation to scale to additional services, and expanding to serve small businesses around the world.

　　The Role

　　We are looking for an exceptional Product Manager 2 who exemplifies being customer-obsessed, highly-collaborative, data-driven, and strategic to lead our matchmaking and meeting experiences across our service portfolio. In your role, you will leverage customer insights, data, and cutting edge technologies to optimize how we connect small businesses with the right expertise they need to run their business. You will drive quantitative and qualitative customer research to identify what attributes are most important to create a great match and lasting relationships. With thousands of experts in our platform who collectively represent the largest accounting firm in

　　the world, we are uniquely positioned to maximize their unique skill sets and passions to create a great match every time. Once you have made the perfect match, you will drive research to understand what powers a delightful connection via our meeting experiences. Whether it is a first meeting or a long standing relationship, you will push the boundaries of how digital services are delivered, enabling customers and experts to build rapport, trust, and lasting partnerships.

　　You will lead a cross functional team of engineers, designers, service delivery managers, operations managers, and Intuit Capability Product teams to bring new matchmaking and meeting product experiences to market.

　　What you'll bring

　　2+ years experience as a product manager Comfortable working in a fast-paced, unstructured environment Experience with practical application of AI to solve customer problems Passionate for solving customer problems (the big ones and the small ones) Track record of leading initiatives across an organization involving multiple product teams Excellent verbal and written communication skills with the ability to communicate at all organizational levels Deeply curious and data-driven. Develops and defends strong points-of-view with data, analytics and the voice of the customer Experience working with Agile teams and data driven products Excels in driving cross-functional teams Prior experience in business-related roles including consulting, marketing, or finance Undergraduate degree required, or equivalent experience with concentration in computer science or other technical disciplines preferred; MBA or MS a plus

　　How you will lead

　　Develop and define product strategy for the matchmaking and meeting experiences for all services in the QuickBooks Live portfolio Develop deep customer empathy, evaluate competitive landscape, define customer problems, customer benefits, and drive data-backed opportunity sizing based on customer impact and strategic relevance Use analytics, market research, usability studies, and competitive analysis to drive roadmap decisions and prioritization Validate leap-of-faith assumptions via rapid experimentation Lead across Product, Design, Engineering, Service Delivery and Operations to define, design and implement customer and expert facing experiences, matchmaking criteria and models, and meeting experiences leveraging AI and leading edge technologies Communicate effectively with key stakeholders and senior leadership