Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

　　 Description & Qualifications

　　Description

　　The Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service.

　　Duties and Responsibilities:

　　• Performs payroll-related functions, including but not limited to payroll processing, audits, and maintenance

　　• Performs file imports into payroll system from various sources and validates payroll data in a timely manner 

　　• Prepares off-cycle payrolls and manual checks as necessary 

　　• Builds strong partnerships with customers and provides superior customer service 

　　• Identifies areas of customer dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve 

　　• Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed 

　　• Participates in recurring customer calls and serves as point of contact for projects, tasks or issues

　　• Quarter End, Year End, and Open Enrollment assistance and task execution

　　• Escalates non-routine inquires and issues to Team Leader or Manager

　　Qualifications

　　Basic Qualifications:

　　• Associate's degree or equivalent, three (3) years related experience, or equivalent combination of education and experience

　　• 3+ years of experience in a customer service type environment (payroll experience is a plus) 

　　• Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel)

　　Preferred Qualifications:

　　• Ability to analyze and resolve problems through effective customer service interface and communication 

　　• Ability to understand and follow written and verbal instructions 

　　• Ability to deal effectively with a diverse set of individuals at all organizational levels 

　　• Coordinate multiple tasks simultaneously 

　　• Quickly and easily adapts to change and shifting priorities with enthusiasm

　　• Previous UKG Pro experience preferred

　　• FPC/CPP Certification

　　 EEO Statement

　　Equal Opportunity Employer

　　Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

　　View The EEO Know Your Rights poster and its supplement.

　　View the Pay Transparency Nondiscrimination Provision

　　UKG participates in E-Verify. View the E-Verify posters here .

　　 Disability Accommodation

　　For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].