Eaton's ESSG EESSD Electrical Engrg Svcs Systems Div division is currently seeking a Senior Field Service Representative. Field Service roles offer company car and guaranteed 40-hour paid week.

　　The expected annual salary range for this role is $73500.03 - $107800.04 a year.

　　Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

　　What you'll do:

　　Position Overview:

　　We assist customers at every stage of the power system:

　　• Offering start-up and commissioning of equipment

　　• Performing planned maintenance

　　• Monitoring performance

　　• Diagnosing system problems remotely

　　• Responding to emergencies on a 24/7 basis

　　• 365 days a year

　　The Sr. Field Service Representative (FSR) will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems. Advise customers and provide the best technical solution to solve the customer issue-complete assigned jobs with assistance from lead technicians and engineers. Conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

　　Essential Functions:

　　• Continuously improve personal, technical, and professional business skills that enable incumbents to service products for customer satisfaction-and being current with product technology that enhances your ability to troubleshoot and repair various products and instruct others.

　　• Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

　　• Become computer efficient using laptops provided and mastering all required software.

　　• Maintain all services, including test equipment, tools issued to meet specifications (EBE), ISO requirements, etc., and maintain sufficient inventory to respond to standard calls.

　　• Provide customers basic application information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.

　　• Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.

　　• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

　　• Proven customer service and sales ability. Ability to handle irate or difficult customers and gain satisfaction.

　　• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

　　Skilled proficiency in the following:

　　• Basic Test Equipment Operation

　　• Basic Troubleshooting Techniques

　　• Ability to run small projects

　　• Intermediate Test Equipment Operation

　　• Advanced Troubleshooting Techniques

　　• Ability to run minor outages and projects.

　　• Ability to understand and modify one-line and wiring schematics

　　• Technical report writing

　　Qualifications:

　　Required (Basic) Qualifications:

　　• High school diploma plus a minimum of 3 years field experience servicing electrical distribution control systems; OR relevant Military experience OR Associate degree from an accredited institution

　　• Must be legally authorized to work in the United States without company sponsorship.

　　• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of San Antonio, TX will be considered. Active Military Service member candidates are exempt from the geographical area limitation.

　　Preferred Qualifications:

　　• Licensed Journeyman Electrician

　　• Experience evaluating and servicing electrical distribution or control systems is desirable.

　　• Experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.

　　• Experience performing power quality measurements, troubleshooting, and analysis.

　　• Experience with protective relays.

　　• Experience with low and medium-voltage drives.

　　Skills:

　　Position Success Criteria:

　　• Strong communication skills both oral and written.

　　• Strong computer skills

　　• Understanding of the company's and competitor's electrical, electronic, and mechanical products and services.

　　• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

　　• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

　　• Submit to the periodic customer-required background and drug screenings.

　　• Possess an active and unrestricted driver's license.

　　• Must be able to obtain a government TWIC card

　　• Ability to work on night shifts and weekends as needed

　　Skills:

　　Basic Test Equipment OperationBasic Troubleshooting TechniquesAbility to run small projectsIntermediate Test Equipment OperationAdvanced Troubleshooting TechniquesAbility to run minor outages and projects.Ability to understand and modify one-line and wiring schematicsTechnical report writing

　　We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

　　Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

　　We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.