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Patient Service Navigator
Patient Service Navigator-April 2024
New Hyde Park
Apr 22, 2026
ABOUT NORTHWELL HEALTH
At Northwell Health, our 80,000+ Health Raisers are raising the standard of care for all in the New York metro area.
10,000+ employees
Healthcare
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About Patient Service Navigator

  Req Number 115491

  Job Description

  Escorts or transports patients within facility. Records patient movement in transport tracking system. Picks-up and delivers materials and equipment. Assists in performing related routine clerical duties or duties related to specialty areas of assignment.

  Job Responsibility

  Cleans, maintains and operates transport equipment and operates elevators to move or escort patients/visitors to and from various hospital areas, as directed, following established operating policies and procedures.Receives formal instruction/direction upon pick-up and provides formal hand-off report at destination, when not required to stay with patient.

  Reports any changes in patient status/condition during transport.

  Removes and reports defective equipment to supervisor.

  Assists clinical staff with lifting and moving patients for transfer and transport.

  Ensures I.V and oxygen tanks are handled, set-up and operating according to established procedures and orders.

  Cleans transportation equipment according to Infection Control protocols.

  Evaluates patient readiness for transport and need for appropriate equipment and ensures that equipment is ready and available.Recognizes cardio-pulmonary distress symptoms, sends for code team and provides interim basic life support for airway management and cardiac arrests until code team arrives.Uses patient transport tracking system to record patient information; assignment acceptance and closure.Picks-up and delivers materials and equipment, as directed, to various offices and departments within the Hospital according to related operating policies and procedures.Accesses medication delivery and/or medication areas, as authorized, in the performance of required duties, as needed.Performs related duties, as required.

  *ADA Essential Functions

  Job Qualification

  High School Diploma or equivalent, required.

  Basic Life Support (BLS) or equivalent certification within the first three (3) months from Date of Hire, required.

  Prior hospital experience, preferred.

  Demonstrated knowledge of patient transfer/transport techniques, and related body mechanics.

  Knowledge of basic related Safety and Infection Control policies and practices.

  Ability to utilize electronic technology for data input.

  Ability to communicate effectively.

  *Additional Salary Detail

  The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

  The salary range for this position is $22.30-$24.55/hour

  It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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