Our Partnerships Group is growing, and we are looking for a Partners Success Manager to join the team! You'll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

　　This is a key position to help shape our Partnerships' Customer Excellence team.

　　In this role, you will build the foundations for our Partnership customer success program and future business-oriented solutions. The work will be focused on our LATAM partners and their customers.

　　About The Role

　　Our Partnerships Group is growing, and we are looking for a Partners Success Manager to join the team! You'll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges.

　　This is a key position to help shape our Partnerships' Customer Excellence team.

　　In this role, you will build the foundations for our Partnership customer success program and future business-oriented solutions. The work will be focused on our LATAM partners and their customers.

　　Work closely with the Partnerships managers to share portfolio insights of their partners.Directly collaborate with the partners to build their customer success management skills to ensure their customers' retention and satisfaction.Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.Provide onboarding and training for new partners to ensure they're able to help teams find value with monday.comForecast and track key account metricsPrepare regular reports of progress and forecasts to internal and external stakeholders.Provide professional support to enhance customer's and partners' dedication to monday.com

　　Your Experience & Skills

　　3+ years of experience in SaaS Customer Success Management, working with clientsFluent Spanish SpeakerExperience working in business organizations, managing cross-functional stakeholders, and negotiating solutionsFamiliarity in collaborating with developers, engineers, and product managers to meet customer requirementsStrong customer-facing and presentation skills with the ability to establish credibility with executivesExcellent technical project management skills, enabling multiple cross-functional teams to deliver against planStrong organizational and time-management skillsAnalytical skills and passion towards technologyPlease note that this role is on a hybrid model.

　　Visa sponsorship for this role is currently not available.

　　monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.