Mission of the Job:
We at Atlas Copco/Leybold Vacuum believe that there is always a better way. This spirit drives us to provide leading-edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That's where you come in -- we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with great compensation package and comprehensive wellness & benefits programs.
The Order Coordinator is responsible for, Order prioritizing and distribution of all incoming customer requests. Orders may be received by phone, fax, email, internet downloads, and consignment fulfillment. Perform accurate logging and distributing of all orders, quotes, and customer requests. Create and maintain relationships with Customers and all other team members.
Main Responsibilities:
Monitor incoming Orders, Sales, and Info email inboxes and distribute them to the appropriate Order Management Team member.Log and distribute all POs, RFQ's, and E-shop orders to the responsible OM team member and file soft copy to the Network.Run the SDO1 reports to monitor the daily order entry and update the log with the sales order number.Communicate with customers via operator line, email, and fax in a timely, professional, and engaging manner.Create New Customers, ship to, bill to, and end-user accounts in SAP, and upload all documents to accounts and Network.Log, distribute, and manage the Demo paperwork. Update the log and upload the paperwork to the Network.Distribute customer requests for estimates on repair and service to the Sales department.Send daily reports via email.Monitor the door for guests and contact internal colleagues of arrivals.Support Customers, Order Management, and Distribution Centers with inquiries for documentation.Work in C4C to close out Won quotes.Exceed company and department KPl's.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within the office building and talk or hear. The employee is required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.
You must occasionally lift and/or move up to 10 pounds. Your work will be frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, focus.
LEYBOLD USA INC. is an Equal Opportunity Employer -- M/F/Disabled/Veteran
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We ask that you be 100% of the time to be in the office.
Experience:
Education Level
Associate degree in business, marketing, or engineering, plus one year experience or at least three years of order management or customer service-related experience.Relevant Previous experience
Familiarity with SAPOther requirements
Bilingual language skills is a plusFlexibility in work schedule hoursTeam spirit is essential
Scope of the job
Geographical scope of the role: Domestic, Regional, or globalInteraction skills required for the roleInternal and external factors that would affect this roleThe pattern of work cycle -varies daily.Non-Money MeasuresPeopleThe number of people reporting to the role -- none.In Return, We Offer
W believe there is always a better way. Being open for change and feedback is what defines our culture.We support you on your journey: individual learning opportunities, worldwide job opportunities or technical training from our academy.The safety and well-being of our employees is important to us, which is why we set high standards for workplace safety.We offer a great compensation package (Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, short-term and long-term disability and more)