The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The role of the SCOps Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.
This role is designed to facilitate the movement of shipments while discovering and driving efficiencies that build and improve operations as part of our Global team. You will be responsible for ensuring that all customer shipments are executed according to plan, on time and within budget. As the person who manages movement in your region with laser focus, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will drive impact through surfacing new ideas to eliminate waste, improve customer experience or introducing innovative ways of managing a supply chain.
You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. You will test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers and within our new operational model. Seamlessly coordinate day-to-day operations with internal and external partners such as ocean, intermodal and drayage vendors, the customs team and the Network Operations team. Execute the movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
BA/BS degree Minimum 0-1 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) Skills:
Communicating with structure Managing time and commitments Building and using your work process Owning your environment, tools and materials Problem Solving 1: conducting research to solve problems Problem solving 2: Framing problems Pulling in help Mindset:
Desire to “build a better machine” and get irritated when things aren’t optimal Hands-on, process-oriented, structured thinking with strong problem-solving capabilities Strategic vision and ground floor execution Excitement to manage vendor relations and create best-in-class, innovative structures to do so Excellent communication, interpersonal and organizational skills A client service mindset; you are obsessed with client and squad happiness Next-level attention to detail Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.
We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.
At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
To learn more about what our tech teams have been up to, head to the Engineering Blog.
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