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OpenText Support Coordinator (Open Date: 17/01/2024)
OpenText Support Coordinator (Open Date: 17/01/2024)-January 2024
Global
Jan 26, 2026
About OpenText Support Coordinator (Open Date: 17/01/2024)

  49092BRReq No.:49092BRJob Description and Qualifications:

  POSITION SUMMARY

  Purpose

  Responsible for the OpenText and Credosoft application’s support in document preparation and data management particularly in Engineering Project Documentation.

  Nature and Scope

  Reporting directly to the Manager of Global Documentation and Project Coordination Team. Your key responsibility is to support the Industrial Gases Operations plants in each Region (Asia/America/Europe) via OpenText application and Credosoft application.

  OpenText application is an information management platform whereas Credosoft is a cloud Asset Integrity Management software and Risk Based Inspection software system.

  DIMENSIONS

  Regions to support North America, Europe, Middle East, Africa, Asia, South America

  Functions to support Operations, Industrial Gases

  Job Description

  PRINCIPAL ACCOUNTABILITIES

  Support the document preparation process in developing Corrosion Control Document (CCD) and Risk Based Inspection (RBI) studies.

  Work closely with OpEx Mechanical Integrity Department in ensuring data entry is performed accurately in Credosoft application.

  Administer and Maintain documents in the OpenText repository. Perform repeatable tasks like Document Uploading, Document Revision control, Document Publishing in OpenText.

  Execute Document Handover process supporting the Regional Operations teams. Support all activities for document handover process from projects to Operations.

  Perform transactional activities like export of documents, analyze attributes/metadata clean-up, extract reports in excel (pivot/graphs etc.

  Ensure full alignment of the overall document management process with the Global procedures and job-aids.

  Identify opportunities for process improvements in the Document Management System and work with Global Administrator(s) and Regional Power Users to implement the same.

  Comply to the Service Level Agreement (SLA) established within the team & KPI set during beginning of every fiscal year

  Any ad-hoc duties that assigned by her/his superior as deemed necessary.

  JOB REQUIREMENTS

  Diploma or Degree in Mechanical Engineering would be preferred. Any other relevant engineering is encouraged to apply.

  Competent in understanding Process Flow Diagrams (PFD’s), Piping and Instrumentation Diagram (P&ID’s), Isometric and drawings.

  Prior experience reviewing and interpreting vessel, exchanger & piping drawings, U-1A and related technical data is an added advantage.

  Knowledge of specifications and codes (API, ASME, etc.)

  Ability to work flexible hours if necessary.

  Attentive to detail, prioritization and having self-initiative and be able to work independently as well as a part of a team.

  Possess good communication skill and time management skill

  Good working knowledge of Microsoft Office 365 Applications; Experience of enterprise applications such as SAP and/or OpenText documentation systems is an additional advantage.

  JD ATTACHED

  Job Title:OpenText Support Coordinator (Open Date: 17/01/2024)Employment Status:Full TimeLocation:AS-MY-Kuala LumpurCountry:MalaysiaRegion:AsiaOrganization:CorporateBusiness Sector / Division:Finance

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