SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

　　At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

　　Position Overview:

　　An office operations manager is sought to oversee the day-to-day operations of our New York office and ensure procedures and systems function smoothly. The responsibilities are broad: from building a great work environment to helping onboard a new hire to acting as an executive assistant. This is a critical role for employee happiness, safety, retention and more. In addition to our head office in New York, the operations manager will manage our satellite offices in Plymouth Meeting, PA and Robbins, NC to the extent certain functions can be done remotely.

　　A successful candidate will recognize potential problems, develop insightful solutions, drive change, and maintain improvement. When unexpected problems arise, they remain optimistic and welcome the challenge. Being able to work as a member of a team is absolutely essential.

　　This position is New York City based and requires a minimum 4 days in person.

　　Essential Job Functions:

　　Office Management and Administration

　　Point person for maintenance, mail (receiving/sorting/distributing), shipping, supplies, equipment, and errands

　　Serves as on-site primary contact for any security, building management, and third-party vendors to support all facility-related needs and activities.

　　Manages the day-to-day facilities housekeeping operations of the office.

　　Coordinates and oversees prompt completion of maintenance and repairs of office and equipment.

　　Addresses employees’ queries regarding office issues

　　Receives, sorts, and distributes mail and packages.

　　Orders business cards for employees

　　Ensures break room areas are clean and supplies are adequately stocked.

　　Manages inventory of all office and pantry supplies, and orders replenishment as needed.

　　Monitors all printer and multi-functional devices, ensuring paper and ink are properly installed and adequately stocked.

　　Maintains key contacts and operating procedures.

　　Receptionist

　　Serves as key contact for building front desk when registering visitors.

　　Answers incoming calls on main office phone-line.

　　Manages the reception area to ensure effective security and professional greeting of clients, vendors, guests, and employees.

　　Event planning and management

　　Organizes and schedules the planning and execution of company events, including catering.

　　Plans and seeks budget approval for any offsite team events.

　　Evaluates options.

　　Security and business continuity management

　　Acts as the on-site emergency drill coordinator which plans, conducts, and evaluates emergency drills in coordination with the Operations Risk team.

　　Ensures first-aid kits are serviced and in working order.

　　Manages employee security access cards.

　　Manages IRIS call tree system and quarterly testing.

　　Monitors CCTV security cameras for security violations ensuring non-approved personnel are restricted from access to the facility.

　　Maintains key contacts and BCM operating procedures.

　　Projects

　　Assists the head/COO in carrying out various programs and procedures for all company platform employees (e.g., we are in the process of moving offices).

　　Assists in the preparation of presentations, reports, and other documents as needed.

　　Qualifications/Requirements:

　　As the functional title implies, the role requires a mix of management and operations skills.

　　Organizational and time management skills: The role requires juggling co-workers, third-party suppliers, long-term business plans, as well as day-to-day operations, at times under pressure.

　　Communication skills: Strong written and verbal communication skills to avoid mistakes, resolve conflicts, and give clear directions. The operations manager is one of the few roles within a company that has communication with absolutely everyone, from new employees to the head of the platform.

　　Negotiation skills: This position comes with a certain amount of negotiation involved. You will be responsible for a budget to keep the day-to-day office ticking over, as well as larger budgets for company events and more in your daily routine. It’s up to the office manager to make the most of a budget and maximize what the business can get for the money it has.

　　Problem solver: Be innovative with the resources you have and make things happen regardless of the problems you may face.

　　Attention to detail: Ensure tasks are completed thoroughly and correctly.

　　Proficiency with office software: Microsoft Word for contract drafting, Microsoft Excel for budgeting and Microsoft PowerPoint for presentations.

　　Working Conditions:

　　Office environment with frequent computer, mouse, keyboard use

　　Alternating between sitting or standing as needed

　　Hearing, talking, reaching, grasping

　　#LI-MZ

　　Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

　　SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

　　SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

　　Job Location: New York, NY, USA

　　Country: USA