JOB SCOPE

Responsible for the management of Charter Network Operations Center responsible for day to day activities of the Network Operations technical staff and network performance issues as they arise Also responsible for the timely execution of business improvement initiatives to ensure continuous improvement of Network Services availability (uptime).

DUTIES AND RESPONSIBILITIES

Responsible for day to day activities of the Network Operations technical staff and network performance issues

Provides leadership in network operations support in a 24/7 operating environment.

Leads team of technical (IP/Transport, Voice, Video/Voice) engineers with the goal of restoring service remotely and with urgency.

Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.

Drives technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.

Escalation point of contact for all major issues.

Responsible for staying on top of all event, incident, and requests/change management for their discipline.

Ensures timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners.

Ensures that all process and procedures have been implemented, understood and followed for their responsible shift.

Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.

Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.

Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.

Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system.

Resolves any scheduled maintenance or major outage issues escalated from direct reports.

BASIC / MINIMUM QUALIFICATIONS

Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience

Minimum of eight (8) years of Engineering work experience

Minimum of six (6) years of experience in Network troubleshooting in a 24x7 Operations Center

Minimum of two (2) years of direct management experience

Must be able to work the following shift: Wednesday thru Saturday from 9:00PM - 7:30AM

ADDITIONAL JOB QUALIFICATIONS

Ability to supervise and motivate others

Ability to work with others to resolve problems, handle requests or situations

Demonstrated telephone, communications, interpersonal skills and ability to follow established guidelines, policies, and procedures

Understanding of IP networking fundamentals

Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations

Knowledge and experience with Network and Element Management tools

Experience with cable, voice and data communications networks, and associated elements

Advanced ability to isolate and troubleshoot failed equipment, facility issues and other components of network (Cisco Data Optical Networking)

PREFERRED QUALIFICATIONS

Highly skilled in analysis of and documentation of root-cause analysis

Advanced knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, and Cacti.

Advanced understanding of internet protocols such as layer 4 switching and BGP

Daily understanding Fortigate firewalls

WORKING CONDITIONS

Office Conditions

Work in a 24x7 Network Operations Environment

After-hours on call responsibilities

ENO510-NOC 2024-31462 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture.