The application window will be open until at least January 31, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

　　Minimum qualifications:

　　Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.

　　10 years of experience architecting, developing or maintaining cloud solutions in cloud environments.

　　3 years of experience with scaling, mentoring, and managing a technical team.

　　Experience working with a cross-functional and geographically dispersed team and customer base.

　　Preferred qualifications:

　　MBA or Master’s degree in Management, or a related technical/engineering field.

　　7 years of experience in a customer-facing role.

　　Experience translating business requirements into technological solutions, with excellent communication, presentation, problem-solving, and management skills.

　　Experience in application/workload migration to public cloud providers, and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

　　Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) Security Clearance.

　　Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

　　As the Technical Account Management (TAM) Manager, you will be responsible for the delivery of TAM services to ensure customers get the most from the Google Cloud Platform. TAMs are proactively focused on increasing cloud adoption and cloud usage by providing high-impact advice centered on Learning and Enablement, Platform Health, and Architectural Stability. You will lead and coach a team of Account Managers as they work with customers to provide core technical, product and operational advice that aligns directly to the customers’ larger business objectives. Your team is seen as trusted technical advisors who understand enterprise IT’s strategic and architectural challenges, and are able to engage directly with executives, architects, and developers at our partners and large enterprise customers.

　　In this role, you will build and maintain effective relationships with the Field Sales and Customer Engineering teams, to assign, allocate, and prioritize TAM activities for their customers. You will work with your peer TAM managers to share best practices and will place an emphasis on shared success across your teams.

　　Travel required up to 30% of the time. Must be a US Citizen to access Controlled Unclassified Information.

　　Google Public Sector (https://about.google/intl/ALL_us/public-sector/#::text=We) brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

　　The US base salary range for this full-time position is $158,000-$243,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

　　Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

　　Mentor and manage a growing team of Public Sector TAMs.

　　Manage customer delivery obligations for the TAM role, in line with existing TAM activities and typical objectives, and identify and propose additional TAM Value Add Service opportunities.

　　Support cloud adoption blocker removal, drive new feature request processes, and work cross-functionally to troubleshoot and escalate issues as needed for customers.

　　Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineer (SRE) to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.

　　Build relationships with Sales teams and work with regional portfolio leads and team members to support strategy and drive customer success initiatives.

　　Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.