Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates from other retail employers, empowering our people plays a critical role to business success.

　　The Manager, Business Insights is responsible for establishing and delivering a strategy transforming how our Customer Support Center, field and store level colleagues create, govern, access, receive and follow up around analysis and insights geared toward driving the next best action in delivering business performance outcomes; unlocking Enterprise strategy through our Retail store footprint and most notably improving the colleague experience by delivering simplicity to empower outcomes.

　　Specifically, the Lead Director is responsible for three distinct portfolios of work:

　　Innovation of retail reporting, qualitative insights, and quantitative tracking implementation and evolution around reporting and business insights with respect to governance to include access, uniformity, and introducing a feedback loop to collaborate with content owners around utilization and the health of the specific metric(s) or driver(s) measured

　　Delivery of retail reporting and business insights: Ideation, implementation, and maintenance of a retail composite performance scorecard, such as the transformation of myStore Health, as well as resource and reporting platforms, like myReports or Field Digest via Tableau, that empower our front line colleagues with consolidated, easily accessible and prioritized insights to drive the next best action for the health of the business.

　　To be successful in this role, you will need strong competencies in the areas of thinking and acting strategically, impacting and influencing, and ensuring outcomes to set and deliver aggressive goals in service of driving business sustainability through tangible improvements in the Retail colleague experience. Accountability, judgment, collaboration, and resilience will all be critical for success navigating a complex and challenging stakeholder environment in a time of significant cultural change.

　　Required Qualifications

　　2+ years experience with retail finance and budgeting processes

　　2+ years experience with process improvement and project management

　　2+ years experience working in analytics with a track record of delivering insights and business impact

　　Preferred Qualifications

　　1+ year of experience in CVS Retail store or field role(s)

　　4+ years experience with process improvement and project management

　　4+ years experience with advanced analytic techniques, such as predictive modeling and Machine Learning methods

　　Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

　　Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

　　Strong communication skills in both formal and informal writing and speech

　　Demonstrated growth mindset and willingness to learn and accept feedback

　　Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

　　Proficiency with SQL (Teradata, Oracle, Snowflake, etc.) and relational database concepts

　　Proficiency with R and/or Python, Tableau, and Power BI.

　　An interest and ability to dissect complex data systems to reconcile outputs and trace unexpected results.

　　Strategic, forward thinker; solution-driven, with sound analytical skills and ability to learn highly technical processes

　　Education Bachelor Degree in Business Analytics or similar field

　　Pay Range

　　The typical pay range for this role is:

　　$63,300.00 - $139,200.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.