Description

　　At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from creating the ideas through their execution, and final hand-off to our customers. Product Classification and Taxonomy Services(PCTS) team plays a key role in defining the correct tax rate (sales tax, VAT, service tax, and other consumption taxes) of products Amazon is selling on its marketplaces and other e-commerce platforms. We cover variety of tasks from operations, tax research, data analytics and process improvement, to designing new workflows and products supporting our success metrics and deliverables. We partner with variety of teams such as tax planning, Engineering and Product Team.

　　As a Program Manager in the PCTS team you’ll lead and support process improvement initiatives within our PCTS PM platform and set the bar for our team of project managers. You’ll manage 3+ individuals and simplify complex concepts, overcome obstacles and drive balanced decision making for action, as well as deploy good judgement in managing competing and conflicting priorities. Its crucial to identify and mitigate risks before they become roadblocks.

　　Your goal will be to deliver on platform projects supporting our product strategy, including automated solutions, Machine Learning and Tooling. This role requires provision of valuable insight to drive the continuous improvement in how we operate and deliver for our customers. Daily tasks include communication to Senior Management on status, risks and process/product changes, with flexibility and agility in your approach, and the set up and review of project plans to report on impacts of your team's initiatives according to established goals.

　　As our new Program Manager, you inspire collaboration with your peers, and participate in creating an environment that encourages learning and growth.

　　An ideal candidate is someone with a high degree of ownership who likes experimenting and setting high standards with a roll up your sleeves attitude.

　　Key job responsibilities

　　• Lead complex, large scale platform projects from initiation through to handover to BAU Operations

　　In charge of deliverables on projects in scope of the PM PCTS team

　　• Manage prioritization, roadmaps and resourcing

　　• Build effective relationships with a diverse and physically widespread team, and lead them in achieving a common goal

　　• Own program communication, accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate

　　• Partner with other program managers to secure resources, scope efforts, set project priorities, success metrics and milestones and deliver on-time

　　• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives

　　• Manage post-launch maintenance plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence

　　• Drive alignment with senior leaders and key cross-functional partners from tech and non-tech teams

　　We are open to hiring candidates to work out of one of the following locations:

　　Barcelona, B, ESP

　　Basic Qualifications

　　Experience in program or project management

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Preferred Qualifications

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Experience leading process improvements

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.