Due to the continued growth of our product-led growth online business, we are looking to hire a sales manager with experience in a high transaction SaaS environment to help establish our first dedicated digital team. If this sounds like you, Zendesk is looking for you to lead a team of Digital Sales Specialists, which focuses on our customers who are digital natives.

　　You'll be a success in this role if you have proven experience in working closely with your peers to manage, build and inspire a team to achieve daily, weekly and quarterly goals. As manager of a high-volume Zendesks digital sales team, you will lead highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical.

　　Responsibilities:

　　Setting up the team to hit weekly and monthly quotas, by understanding strong self-service customer motionsSupporting your team, who are newer to sales, by bringing your sales skills through participating and leading in prospect and customer engagementsEffective management of various data points to make informed decisions on a daily basisWork on projects involving multiple stakeholders to improve the process for your sales specialists selling and making the processes involved for the buyer seamless.Monitor many different metrics from both a rep and customer perspective on a daily basis. Point out quick wins and blind spots with speed.Ongoing mentoring and development of the sales team includes recruiting, onboarding and training new specialistsCoaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accountsUse sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior managementIdentifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementation with marketing & product teamsEvolve & refine the sales strategy, process and tactics to improve performance

　　Requirements:

　　Experience in software sales, with considerable experience in SaaS/Customer Support/Sales/CRMExperience in a high-volume transactional sales function. Example of approximately 1,000 closed-won deals per monthPrevious experience in a data insights lead sales approach and can mine for that data themselvesComes with a mindset of the business functions success is as important as the team they manageConsistent overachievement as an individual contributorMinimum 1 year of sales management experience and or 1 / 2 years of sales development management experiencePassionate about training early career reps, and validated experience building a great working environmentAble to thrive in a growth environment - you move quickly, think strategically, and are superb at tactical executionProven ability to work cross-functionally with customer-facing and back-office teamsExcellent presentation, organisation, and listening skills

　　Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

　　More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.