Who are we?

　　Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

　　Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Manager, Data Center Customer Operations

　　Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

　　Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for managing a team of Customer Operation Technicians involved with supporting customers, troubleshooting and installing sophisticated circuits and performing custom installations.

　　Responsibilities

　　Provide immediate management to a team of employees in a 24/7/365 environmentPlan core duties for the team to completeRun and supervise project teams as neededEnsure staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensure full compliance with quality assurance programTroubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fixSummarize the findings during the troubleshooting and produces Incident Reports for the customerPerform troubleshooting and supports customersUnderstand customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cablesPerform testing of cables before handing to customerLead, brief, and teach vendors for installation, testing, and labelingPerform preventive maintenance to Data Center equipment to prevent faults from occurringPrioritize multiple projects and assists in designating work to teamExtensive knowledge in network and equipment platforms, systems, and circuits

　　Qualifications

　　5+ years of experience in Data Center or related industries3+ years of management experience, preferably in a Data Center or similar environmentAbility to manage change and influence cross-functionally

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.