Description

　　Why Grande?

　　With more than 80 years of crafting “The Finest Italian Cheeses That Money Can Buy”, Grande is a leader in the industry! Whether partnering with independent pizzerias from coast-to-coast to ensure they’re delivering the very best pizza to their customers or assisting our food manufacturing partners in delivering specialty whey ingredient solutions, our commitment to quality can’t be matched. While Grande’s reputation of excellence in the market is important, we believe our commitment to our workplace and community culture is of equal merit – our Associates come first at Grande. To complement our industry-leading benefits, Grande puts an emphasis on your career growth opportunities, while always promoting a positive work/life balance and supporting the communities in which we live and work. If you want to learn more about our company – what we do and how we go about it – or learn more about our beautiful, state-of-the-art corporate headquarters, visit www.grande.com.

　　Did we convince you yet? If not check out our unique benefits:

　　Free onsite clinics.

　　Free onsite fitness center.

　　Free healthy snacks throughout facility.

　　Health and wellness reimbursement program.

　　Associate cheese purchasing program.

　　Two-year mentorship program.

　　Relaxation rooms (based on location).

　　Coffee and gelato bar (based on location).

　　State of the art corporate building: https://www.grande.com/careers/#office

　　Hybrid work offering.

　　Why Fond du Lac?

　　In Fond du Lac (FDL) you get the full four-season experience – warm in the summer with highs reaching into the 80s and plenty of sunshine for golf, biking, camping and live music under the open sky, and brisk air in the winter with average temps in the 20s and ample snow for snowmobiling, cross-country skiing, ice fishing and winter festivals. The greater FDL area (population 43,000) is easy to get around and roughly an hour drive to almost all major metros in the state (Milwaukee, Madison and Fox Cities/Green Bay). We’ve been rated “Top 100” in job growth among small U.S. metro areas. Additionally, our cost of living is 4% below the national average and you’ll pay 21% less for housing, rent and property taxes compared to the rest of the country. From wonderful educational partners (public and private K12 schools and three local colleges/universities), a plethora of things to do/see, and a vibrant business and commerce community…learn more about how you can call Fond du Lac, HOME!

　　Job Summary

　　Grande Cheese is searching for a hands-on and experienced Manager, Customer Service to lead our customer service department. This role oversees and ensures the provision of quality customer service and support to a diverse customer base by the assessment of customers' needs and satisfaction of customers' expectations. You will be challenged by acting as a change agent to help define, promote, and exhibit best-in-class Customer Service practices. You will provide continuing interaction and response to customer needs, requirements, issues, and problems both internally and externally. Apply today if you are ready to drive efficiency and continuous improvement across a talented team of Customer Service professionals!

　　What you need to be considered for the role:

　　4-year degree in Supply Chain, Logistics, Customer Service Management, or related field required.

　　Minimum 8 years of experience in manufacturing Customer Service.

　　Minimum 5 years managing a Customer Service team (minimum of 3 direct reports) for domestic and international food/beverage manufacturing.

　　Preferred:

　　Certifications in Customer Service Management and Customer Care preferred.

　　Strong understanding of EDI transactions including successful setup and maintenance of customers

　　Adept at using multiple systems and tools to support Customer engagement, including ERP, eCommerce, MSOffice suite & CRM.

　　Solid understanding of Customer Satisfaction metrics (NPS)

　　Strong understand of continuous improvement practices, leveraging systems and processes to improve Customer experience, and internal efficiencies.

　　Qualifications

　　Education

　　Required

　　Bachelors Degree or better in Business Administration