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　　Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

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　　We are looking to hire an Associate MAKO Product Specialist to Provide clinical product support to all end users of our pioneering MAKO Robotic Surgery Products. In this role you will be responsible for providing on-site guidance and assistance during surgical procedures, and for providing training, ongoing in-services, and customer education to the assigned account. You will also look to provide feedback on product design to improve performance and customer satisfaction. This role would ideally suit someone with Theatre experience from a Physio / Sports Medicine or Radiography background, who has exemplary customer service as a key part of their DNA.

　　Key Activities

　　Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precisionUse proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioningProvide complete reports and associated metrics to management, detailing case reviews, services performed and recommendations for product, documentation and methodology improvementsMaintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales ManagerSupport company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical valueTrain physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implantsProvide prompt and accurate complaint reports per the requirements of MAKO's quality systemSolve product problems for customers in an expeditious mannerProvide case coverage at unassigned accountsSupport the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeonsActively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accountsCollaborate with Sales Representatives and Marketing to increase public awarenessObtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.Partner with other cross functional teams in selling the clinical benefits of the company's products, drive continuous account growth and case volume.

　　Minimum Qualifications

　　Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)Prefer 2+ years' experience in an Account Management, Sales or Product Support Role (medical, pharmaceutical or healthcare industry)Demonstrated knowledge of customer service principles and processesDemonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)Strong problem solving and interpersonal communication skillsAbility to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specificationsVery strong attention to detail

　　Travel Percentage: Up to 75%

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com