As a Lead Operations Coordinator , you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform the highest-level/advanced operations activities to meet the transportation needs of our customers. This role services as a team resource and focuses on daily management and delegation of operational tasks.

　　Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

　　Responsibilities:

　　Monitor workload and staffing levels to assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality

　　Serve as a first line of support for operations team members. Answer their questions, address any issues, and redirect work when needed. Partner with Operations Supervisors on trends and/or concerns

　　Work with internal teams to ensure exceptional service is delivered to our customers

　　Build and develop relationships with customers to achieve positive outcomes

　　Respond to customers with a sense of urgency to resolve issues, offer options and alternative solutions, and provide an excellent customer experience

　　Leverage customer preferences to provide consistent service and create efficient, cost effective solutions

　　Proactively identify opportunities, using data and reporting, to improve service results to meet customer expectations

　　Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data

　　As needed, complete operational tasks to ensure daily deliverables are met

　　Required Qualifications:

　　High School degree or GED equivalent

　　Minimum three years of call center customer service or transportation/logistics experience

　　Ability to work evenings and/or weekends (select roles only)

　　Preferred Qualifications:

　　Values a diverse and inclusive work environment

　　Proficient in Microsoft Office Suite of programs

　　Strong written and verbal communication skills

　　Excellent customer service orientation

　　Self-motivated with the ability to work under limited supervision

　　Ability to delegate and provide direction and feedback to others

　　Ability to multi-task, prioritize and manage time effectively

　　Strong attention to detail and accuracy

　　Bachelor’s degree or continued education

　　Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

　　Equal Opportunity and Affirmative Action Employer

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

　　Affirmative Action Employer/EOE/M/F/Disabled/Veteran

　　Benefits

　　Your Health, Wealth and Self

　　Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

　　Two medical plans (including a High Deductible Health Plan)

　　Prescription drug coverage

　　Enhanced Fertility benefits

　　Flexible Spending Accounts

　　Health Savings Account (including employer contribution)

　　Dental and Vision

　　Basic and Supplemental Life Insurance

　　Short-Term and Long-Term Disability

　　Paid and floating holidays

　　Paid time off (PTO)

　　Paid parental leave

　　Paid time off to volunteer in your community

　　Charitable Giving Match Program

　　401(k) with 6% company matching

　　Employee Stock Purchase Plan

　　Plus a broad range of career development, networking, and team-building opportunities

　　Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.