Who are we?

　　Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

　　Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Jr. Help Desk Analyst (Hybrid- SP)

　　Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

　　We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

　　Responsibilities

　　Troubleshoot to resolution Windows 10, Window 11, macOS, Microsoft 365, and other internal application software issues as assigned;Image, configure, upgrade, and repair desktops and laptops and peripherals from leading vendors such as Dell and Lenovo;Remote user support with focus on Latin American locations (Brazil, Colombia, Chile, Peru, Mexico, etc.);Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, etc.);Help troubleshoot and work with telecom engineers to resolve end-user telecom issues;Provide outstanding customer service;Build and maintain IT knowledge base by creating knowledge management articles and execute as documented;Support Data Center / Offices Expansions and IntegrationsOrdering and installing new equipment;Is the point of contact for vendors noted on the Purchase Order where orders require supplier acknowledgement, and/or supplier query;Managing all the tasks for ticket requests from end users;Following up on hardware requests tickets providing to end users' status updates according to suppliers and process in progress;Resolve incidents, events and requests within the SLAs defined and escalate them when required to the proper team;Provide training and documentation to junior associate.

　　Qualifications

　　Undergraduate education in Science Computer or related courses in Tecnology;Fluent in english to daily comunication with the global teamAvailability to work Monday to Friday from 9am to 6pm (Brasília time zone) in Paulista Avenue.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.