Description
Summary: This senior Manager position is responsible for the financial and operational performance of the In-Park Services Division, comprised of Culinary Services, Retail & Rentals, Games & Attractions, Purchasing & Warehouse, while providing the strategic and operational direction necessary to exceed goals established for the IPS Division at Frontier City and Hurricane Harbor OKC.
Specific Duties and Responsibilities:
Development of strategies and initiatives to maximize the financial & operational performance.
Oversight of all operational functions related to the safe, efficient, and effective operation of Culinary Services, Retail, Rentals, Games, Attractions, Purchasing, and Warehouse departments; as well as, overseeing the operation of the Purchasing department.
Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting.
Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location.
Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities.
Play a leadership role in the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities.
Participate in long range planning for continued net profit growth of the revenue departments.
Provide guidance, counseling, and development for the In-Park Services Division management team.
Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives.
Monitor department team culture and help develop initiatives to address any areas of improvement.
Build effective relationships throughout the park & Corporate management team to ensure the effective execution of the Park’s business plan and ensure company goals are met.
Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures.
All other duties as deemed necessary by the General Manager.
Skills and Qualifications
Minimum of six (6) years of progressive experience in theme park management with a strong background in revenue related disciplines.
Bachelor’s degree in Business Administration or related field.
Demonstrated leadership in driving change relative to the guest and team member experience.
Strong analytical skills to monitor and analyze market trends and internal performance trends.
Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills.
Must possess strong leadership and motivational skills.
Accounting/financial skills to effectively prepare and monitor financial plans.
Must possess a valid State Driver’s License.
Reports to: General Manager