Description

　　Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

　　Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Portuguese & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

　　Key job responsibilities

　　Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

　　Communicate via email with buyers, merchants, and other external and internal customers.

　　Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

　　Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.

　　Participate in other special projects/assignments and Partner with appropriate business teams as necessary.

　　Achieve weekly productivity and quality standards for investigations.

　　Experienced in the internet space and capable of succeeding in a fast-paced team environment.

　　Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - CRI

　　Basic Qualifications

　　• 6+ months of customer service experience

　　• Experience with Microsoft Office products and applications

　　• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　• Excellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses

　　Preferred Qualifications

　　Experience in payments or e-commerce

　　Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

　　Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

　　Excellent problem solving skills

　　Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.

　　Demonstrated ability to analyze problems logically

　　Self-disciplined, diligent, proactive and detail oriented

　　Strong organizational skills

　　Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency

　　Demonstrated ability to exceed expectations with regard to performance and individual contribution

　　Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns

　　Ability to maintain high levels of confidentiality and data security standards

　　Experience with Microsoft Office, including Outlook, Word, and Excel

　　Passionate commitment to Amazon's emergence as the world's most customer-centric company