Incident Specialist

　　+ + Job Tracking ID: 512690-871872

　　Job Location: New York, NY

　　Job Level: Mid Career (2+ years)

　　Level of Education: BA/BS

　　Job Type: Full-Time/RegularDate Updated: January 23, 2024

　　Years of Experience: Up to 2 Years

　　Starting Date: ASAP

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　　Job Description:

　　Cayuga Centers is hiring immediately for Incident Specialists!

　　Location:New York, NY

　　Pay:$22.00 hourly

　　About Cayuga Centers

　　Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth, and families. We have offices in 10 cities and serve over 10,000 individuals and families annually. Join us!

　　At Cayuga Centers, we embrace Diversity, Inclusion, and Belonging (DIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

　　The Incidents and Investigation Department will:

　　Collaborate with the Compliance Officer, their supervisor, and other members of the Compliance Department, as well as all other departments, to help all of our programs know, understand, and meet their compliance requirements expected of them.

　　Partner with the Quality and Effectiveness Department to assist us in being a true learning organization and create improvement through partnership.

　　Partner with departments and programs to make improvement a shared responsibility.

　　Collaborate with our other departments to ensure the long-term sustainability of an organizational culture that reflects the mission, vision, and values of the organization.

　　Identify potential opportunities and risks within the organization and its environment to protect the organization’s business interests and strategic goals.

　　Represent Cayuga Centers in the community and with internal and external stakeholders in a manner that strengthens the organization’s brand and aligns with the mission, vision, and values.

　　Understand that Cayuga Centers is a dynamic organization that must be continuously attentive and responsive to the communities we serve. Members of the Compliance Department will be expected to participate in professional development opportunities that enhance one’s skills and mentor teammates, and be prepared, during times of organizational need, to assume additional, short-term responsibilities that may fall outside of one’s primary role or duties. Flexibility on these occasions reflects a commitment to the organization’s ethos of "We are all in this together."

　　Recognize that the heart of our work and its value is our staff. Actively participate in our support, validation, and growth of staff.

　　The Incident Specialist will enhance the incident management processes concerning incidents involving Cayuga Centers’ clients and staff members. In collaboration with program Staff, Managers, and Directors, the Incident Specialist will analyze incident reports, provide feedback, and work cohesively with programs to improve incident reporting systems. The Incident Specialist is responsible for reviewing comprehensive documentation, working with program staff to develop proficient report writing, and managing diverse incident reporting systems employed across the programs. The Incident Specialist will ensure that proper procedures are adhered to in all daily incident practices and that the notion of "do no harm" is cultivated across programs.

　　Essential Functions…

　　Oversee all ORR reporting as it relates to Notices of Concern, grievances, OTIP referrals, ORR National Call Center alerts, and COA standards

　　Train staff on incident reporting process, Safety principles, procedures, and protocols, including on-site and in the community, Risk prevention measures, and federal and state regulations

　　Assess incidents, conduct necessary investigations, and ensure appropriate follow-up with all local, state, and federal entities.

　　Present investigative dialogue and reports to the General Counsel and program leadership for discussion

　　Elevates all reports related to minors in crisis and ensures comprehensive safety plans are in place for all Unaccompanied Children (UAC) identified

　　Meet all deadlines required by ORR, state licensing, and federal partners as related to incident reporting and notifications

　　Actively participate as a program resource in monthly Incident Review Committee meetings by providing incident updates and information relating to program policy, processes, and oversight regulations

　　Create the agenda for the monthly Incident Review Committee meetings, take meeting minutes, and facilitate follow-up recommendations to the program for response

　　Reviews staff’s compliance with oversight and state regulations and, through departmental collaboration, report on findings to improve processes and functions in efforts to ensure overall safety

　　Ensure the grievance process is in compliance with regulations and ensure appropriate follow-up is made

　　Develop a reporting system to identify trends and training needs and develop training with program leadership.

　　In consultation with the clinicians, make decisions affecting the safety and well-being of children served and guide the national team

　　Monitor cases to ensure staff engages each child and the family/sponsor in the caseload

　　Monitor critical cases and provide support to ensure that progress toward risk reduction, achieve treatment goals, and positive case outcomes

　　Assist and engage in other incident-related tasks as needed/required

　　Schedule: Non-Exempt

　　Regular hours entail 9:00 am - 5:00 pm or 8:00 am - 4:00 pm, Monday - Friday, with flexibility

　　Must be flexible to meet program needs

　　Must be available to work afternoons, evenings, and weekends may be required

　　Why Cayuga Centers?

　　Certified Great Place to Work ®

　　Workplace Wellness Award Finalist

　　Council on Accreditation (COA) Accredited

　　Implement best practices and evidence-based interventions

　　Committed to employee professional development and advancement

　　We embrace change, innovation and opportunities

　　Our diverse workforce acts and leads with human sensitivity and respect

　　Large and growing national footprint

　　Experience and Skills:

　　Bachelor’s degree preferred

　　Minimum of 2 years of experience with incident report writing and training of cross-functional teams

　　Demonstrated strong communication skills that reflect a commitment to collaboration and service.

　　Demonstrated experience in providing strong customer service

　　Fluency in Spanish would be an advantage

　　Strong navigation skills related to Google applications and desire to learn other Incident Reporting Database Systems

　　Ability to communicate effectively, proofread reports, and provide meaningful feedback to program staff to enhance report writing and appropriate incident response

　　Benefits

　　120 hours of Vacation Time, 12 sick days per year

　　10 Holidays, 3 Personal Days, Medical Appointment Time

　　Supervision available for licensure

　　Medical, dental, and vision insurance

　　Pet and Legal Insurance

　　Employee Assistance Program

　　FSA, Transit, and Parking savings accounts

　　Supplemental life insurance, critical illness, enhanced short-term disability benefits

　　401(k) match up to 6 %

　　Corporate Discounts Program

　　Sick Leave Pool

　　Identity Protection