It's fun to work in a company where people truly BELIEVE in what they're doing!

　　We're committed to bringing passion and customer focus to the business.

　　Position Summary:

　　Are you someone who is organised, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you!

　　NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team's collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

　　We Offer You:

　　An Inspiring Culture. Invested teammates, belonging groups, and a socially determined cultureMeaningful Work. Innovative products and solutions with real life impact for people and organisationsCareer Growth. Stellar training and an unwavering commitment to your growth and successLife Flexibility. Time to care for yourself, your loved ones, and your communityIndustry Leadership. A highly reputable, fast growing and consistently profitable organisationReal Rewards. Competitive and transparent pay practises, wellbeing programs and benefits with choice

　　What You Will Do:

　　Provide world-class customer service to all NAVEX customersSet expectations, establish project timelines, and motivate our customers to deliver within scope and on-timeCoordinate internal and external resources via verbal and written communication for the flawless execution of customer projectsManage multiple implementation projects, prioritising project responsibilities, executing project deliverables and tracking projects to successful completionMaintain accurate customer and project recordsConfigure customer software using proprietary toolsProvide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requestedMaintain individual Key Performance targets (customer satisfaction, on-time completion, utilisation, etc.)Work on other exciting internal initiatives, as specified by your team manager

　　What You Will Need:

　　A bachelor's degree or prior work-related experience equivalent1+ years of experience in a customer service, project management, and/or implementation roleA high level of attention to detail, excellent follow through, consistently reliable and accountableThe ability to work independently as a self-starter and within a team environmentThe ability to learn and assimilate new information quicklyFlexibility to adjust to a dynamic work environment and contribute to a growing teamThe ability to manage multiple projects simultaneously and work within fixed deadlinesThe ability to foster customer relationshipsWorking knowledge of Microsoft OfficeExcellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgrounds

　　We believe each member of our team deserves to see a path forward to achieving their career and financial goals.

　　Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.Pay progression is based on performance.

　　Our pay programmes are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX's career page to learn about our innovative people programs designed to create one powerful life experience for YOU!

　　NAVEX is an equal opportunity employer, including disability/vets.

　　If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!