Job Description

　　An Employer is looking for a Help Desk Quality Assurance Specialist in the Seattle, WA area. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. Implementing and auditing the manufacturing quality strategy, food safety, process and program quality and regulatory compliance to ensure the continuous supply of safe, wholesome and premium quality products to customers If this sounds like you, please apply online today!

　　Skills and Requirements

　　Call center quality assurance

　　Monitoring calls looking for improvement.

　　Looking for customer gaps

　　Technical aptitude

　　Looking for customer service updates Deep Understanding of QA Metrics null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].