Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Patient Care Assistant assists staff with delegated tasks of direct and indirect patient care which supports and complements nursing practice under the supervision of a registered nurse. The Patient Care Assistant carries out delegated skills that are within those functions limited by law to unlicensed nursing personnel.

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources.

The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Qualifications

Must be 18 years of age prior to start date.

Additional Qualifications:

Certified Nursing Assistant on State of Wisconsin Nurse Aide Registry in "non-expired" status (preferred). Completion of 12 college credits -OR- High school diploma/ GED with successful completion of a Nursing Assistant training or equivalent preferred. Special Skills Demonstrates ability to multi-task under stressful situations. Demonstrates ability to communicate, collaborate and manage relationships with interdisciplinary members while maintaining patient/family centeredness and safety in a timely, efficient and equitable manner. Keyboard experience preferred.

License or Certification:

If a candidate does not currently have their Basic Life Support for Health Care Providers from one of the following programs:

American Heart Association

American Red Cross the Basic Life Support

certification will be included as part of the orientation program.

Maintains current Basic Life Support for Health Care Provides from one of the following programs; American Heart Association or American Red Cross.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required.

Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred.

Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends, and holidays.

Maintains certifications/licensure per work unit requirements.

Exemption Status

Nonexempt

Compensation Detail

$18.11 -$24.48 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

60

Schedule Details

Hours could vary based on needs of department.

Weekend Schedule

Every 3rd weekend, 2 holidays per year

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Adisa Velic

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.