About us

　　There’s nothing complicated about dealing with business people.

　　They’re just people. Doing business.

　　By day, international marketing superhero. By night: fluffy bath robe and a box set.

　　Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

　　Crowne Plaza Sydney Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.

　　What's the job?

　　The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll create the warm atmosphere that makes our guests feel at home in any location. You’ll have ambition, talent and obviously, some key skills. Please note, that whilst this position will primarily cover the front desk during the day shift, the occasional night shift (11pm-7am) may be required.

　　What we need from you

　　The ideal candidate will have:

　　The right to work in Australia

　　1 year of previous experience in a Front Office or Guest Services related role

　　Qualifications in Hotel Management and/or Hospitality related field (preferred)

　　Experience using Opera Property Management System is highly regarded

　　Literacy and tech-savviness

　　Strong communication skills

　　Warm, welcoming energy

　　Fluency in the English language; extra language skills would be great, but not essential

　　Problem-solving skills that will turn potential issues into opportunities

　　High grooming and hygiene standards

　　Fitness – you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you

　　Ability to work in a team and in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required

　　Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job

　　What we offer

　　We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.

　　Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

　　IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

　　So, join us and you’ll become part of our ever-growing global family.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

　　Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.