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　　Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).

　　Work Hours: Monday - Friday, 8:00AM - 5:00PM

　　Work Location: 14418 W Meeker Blvd, Ste 210, Sun City West, AZ 85375

　　Primary Responsibilities:

　　Provide exceptional service to all customers

　　Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct and update as necessary

　　Collect appropriate co-pays and adhere to all cash handling policies

　　Schedule appointments as necessary, verifying correct visit type and primary care provider

　　Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted

　　Work with back office staff to ensure smooth patient flow

　　Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary

　　Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

　　Preform other duties as assigned

　　What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

　　Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

　　Medical Plan options along with participation in a Health Spending Account or a Health Saving account

　　Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

　　401(k) Savings Plan, Employee Stock Purchase Plan

　　Education Reimbursement

　　Employee Discounts

　　Employee Assistance Program

　　Employee Referral Bonus Program

　　Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

　　More information can be downloaded at: http://uhg.hr/uhgbenefits

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma/GED (or higher)

　　1+ year of customer service experience with strong communication skills both in person and via phone

　　Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)

　　Preferred Qualifications:

　　1+ year of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

　　Experience working with an electronic health record or E-Clinical Works

　　Soft Skills:

　　Ability to multi-task

　　Excellent communication skills and phone etiquette

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

　　#RPO, #RED