Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

　　We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who we want -

　　Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

　　What you will need -

　　The Field Service Representative (FSR) will independently schedule and perform on-site installation, maintenance, and repair of highly complex robotics medical equipment. Responsible for maintaining customer satisfaction by verifying and approving the operational integrity of Stryker systems and equipment. FSR is tasked with making critical decisions that will drive the success of our brand.

　　Demonstrated proficiency in the repair, maintenance, operation and clinical use of Stryker robotic systems and instruments.Knowledge of the surgical orthopedic industry is preferredExercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions. • Independently manage work calendar and travel schedule.Serve as company liaison with customer on administrative and technical matters.Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company's financial goals and performance metrics.Validate and ensure system is ready for post service clinical use.Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN's) as required.Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs

　　What you need -

　　5+ years of experience - required. Previous experience as a technical field service professional or in a relevant capacity - preferredHigh School Diploma or equivalent - requiredBachelor's degree - preferredDemonstrated high degree of technical knowledge, excellent problem-solving skills, and robust analytical ability - requiredDemonstrated practical interpersonal and communication skills with ability to interact effectively with customers as necessary - requiredDemonstrated knowledge of robotics or highly complex product; knowledge of capital equipment - preferredProven track record of working independently, making critical decisions - requiredProven multiple project and time management skills - requiredConsistent ability to document and collaborate with colleagues and R&D Engineering on new system fault observations and share best repair action plan - required

　　About Stryker

　　Our benefits:

　　12 paid holidays annually Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.