Who we are

　　Our Mission is to inspire authentic and meaningful connections.

　　Selina was born out of a desire to celebrate the nomadic lifestyle: to

　　experience our planet''s most beautiful places, to build community, to

　　engage with locals and fellow travelers, to work and enjoy new adventures.

　　What the role is

　　The Experience Leader will be our #1 fan! Is the heart and soul of Selina,

　　leading the Experiences at the unit level by bringing the location's concept

　　to life, ensuring we deliver memorable experiences to our guests, visitors,

　　and staff aligned with our brand and mission.

　　This role will be successfully executed by managing all the content,

　　programming design and execution at the location working hand in hand

　　with internal and external parties, managing the required support from

　　other departments' staff and in close relation with the Cluster Experience

　　Manager.

　　The Experience Leader will work part time in a Front of the House role

　　including but not limited to reception and tour desk.

　　The key to excelling in this role is to have a social personality, enjoy

　　interacting with people from around the world on a daily basis, be

　　well-organized, have great time management skills, strategic creativity and

　　critical observation skills.

　　Responsibilities

　　What you will be doing

　　• To be Selina''s #1 Fan: Connect with guests and make sure to

　　promote all experiences. Transmit knowledge, passion, emotion,

　　energy and motivation to the location team.

　　• Weekly and monthly activities, programming, planning and

　　execution, with guidance of the Cluster Experience Manager.

　　• Owner of Whatsapp Location Guest Chat. In charge of keeping it

　　alive and a place to connect.

　　• Owner of Whatsapp direct communication with guests.

　　• Heart of guest experience: Engage with customers involving the

　　entire team throughout your shift (especially be present during

　　check in and check out hours in order to receive feedback from

　　guests).

　　• Implement the Welcome Drink. Daily gathering for new check-ins in

　　order to connect between travelers.

　　• Daily Property Walk and following the Experience Checklist at least

　　twice a week.

　　• Continuously Communicate & Follow Up on experience objectives

　　and Destination Index metrics action plans with the support of the

　　Cluster Experience Manager and the Cluster General Manager.

　　• Compliance on music (Soundtrack). Properly running the official

　　Selina playlist, controlling the right volume and music selected

　　throughout the day.

　　• Own the physical communication on location (brand & marketing

　　guidelines) in its proper implementation and constant update.

　　(print & place)

　　• Support content creation for social media at location level.

　　• Provide team leadership, mentorship and supervision to

　　location-based staff for Experience metrics success.

　　• Tell guests and visitors about our tours and transportation. Share

　　the characteristics of these unique experiences that will help them

　　create unforgettable memories.

　　• Promote the sale of Cowork, Retail, T&T, Surf, Spa and wellness

　　during their shift and communicate to the rest of the team their

　　individual daily and weekly targets, and be the engine that moves

　　them to achieve their targets (hence the importance of the profile).

　　• Support management of local community relations.

　　• Coordinate residency & Exchange program at the location, receiving

　　content creators and supporting them on getting the best

　　images/photos/experiences that the location has to offer.

　　• Replying to all online guest reviews and feedback in a timely and

　　informative manner.

　　• Be the point of contact for Local community contributors (Location

　　Experience Board) when on site.

　　Requirements (language,

　　years of experience, the

　　area of experience, specific

　　knowledge)

　　What you need for the role

　　• Must speak English and the local language of the country of

　　application.

　　• Previous experience in hotels, restaurants and managing on site

　　activities. Experience working with lifestyle brands and marketing of

　　events is an advantage.

　　• Knowledge of PMS systems is an advantage.

　　• Certification in any wellness related teaching (Yoga, Meditation,

　　personal training, etc) is an advantage.

　　• Certification in any art/music/cultural teaching is an advantage.

　　• Experience with PR, brand management, event production, retail,

　　design, and festivals is an advantage.

　　• Grassroots experience working in multicultural environments with

　　a diverse group of local and global stakeholders.

　　• Experience in managing community relations.

　　• Microsoft Office and Google G-Suite proficiency.

　　• Knowledge and sensitivity of local culture.

　　• Social, energetic & fun spirited personality.

　　• Time management skills.

　　• Creativity.

　　• Ability to network and negotiate.

　　• Experience in group facilitation.

　　Benefits

　　What can you expect

　　• Competitive salary

　　• No dress code

　　• Pet-friendly (as long as your pet is friendly)

　　• Multiple online training opportunities

　　• Cultural events and wellness activities at Locations. Volunteering

　　with Selina Gives Back; because sharing is caring

　　• Huge Selina experience discounts on your stay, food & fun for

　　you AND your friends & family (you can expect to become even

　　more popular among your friends)

　　• Have your birthday off

　　• Amazing referral program with cash and global holiday packages;

　　we know you hang out with other great people

　　• Extra country-specific benefits; we can tell you more during the

　　application process.