Your responsibilities are (not limited to):

　　• Most of Processes reservations by mail, telephone, WhatsApp, facebook, instagram or central reservation systems referrals.

　　• To guide clients in order to convert sales opportunities.

　　• Support Sales with reservations requests.

　　• Market research to generate new leads.

　　• Achieve sales goals based on a weekly budget.

　　• Knows room types available as well as their locations and layout.

　　• Knows selling status, rates, and benefits of all packages plans.

　　• Knows the credit policy of the hotel and how to code each reservation.

　　• Creates and maintains reservation records by date of arrival and alphabetical listing.

　　• Communicate room rates based on the selling tactics of the Commercial department.

　　• Prepare letters of confirmation.

　　• Sell packages for all locations.

　　• Communicate reservation information to the front desk.

　　• Processes cancellations and modifications and promptly relays this information to the front desk.

　　• Understands the hotel's policy on guaranteed reservations and no-shows.

　　• Processes advance deposits on reservations.

　　• Helps develop room revenue and occupancy forecasts.

　　• Monitors advances deposit requirements.

　　• Handles daily correspondence. Responds to inquires and makes reservations as needed.

　　• Makes sure that files and CRM are kept up to date.

　　• Maintains a clean and neat appearance and work area at all times.

　　• Responsible of collecting or charging reservations when it is needed (payment process).

　　• Getting information about areas of interest in order to target more clients in special seasons.

　　• Making arrangements for clients travel programs.

　　• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

　　• Design closing reports to accountability.

　　Requirements

　　• Experience in call center on hospitality industry

　　• Excellent attention to small details

　　• Intermediate-advanced Excel and Powerpoint Skills and other presentations tools

　　• Passionate about challenges

　　• Customer Service skills

　　• Excellent communication skills

　　• English and Spanish advanced

　　What can you expect

　　• Competitive salary

　　• Performance bonus

　　• No dress code

　　• Pet-friendly (as long as your pet is friendly)

　　• Multiple online training opportunities

　　• Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring

　　• Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)

　　• Have your birthday off

　　• Amazing referral program with cash and global holiday packages; we know you hang out with other great people

　　• Extra country-specific benefits; we can tell you more during the application process

　　Location - Bogotá