About Netskope

　　Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

　　Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter @Netskope .

　　About the position:

　　Netskope Borderless SD-WAN Escalation team serves as the last point of technical escalation. We are looking for an Escalation Engineer, who can work in a fast paced environment that is building the next gen WAN edge & Cloud networking. The qualified candidate will be in full capacity in that role and will join a team who drive complex and critical networking issues to resolution when these issues cannot be resolved through a tier-1 support process.

　　Responsibilities include:

　　Be the technical resolution owner and voice of authority representing Netskope Borderless SD-WAN Escalation team. Work with customers and support teams to review and capture the reported issue and scope it accurately Collaborate with product and engineering teams to investigate, replicate and drive critical issues to resolution while advocating for the customer Work with QA teams to build system test cases to improve the test coverage and help reduce the field issues Use the knowledge gained to contribute to the knowledge base via documents and training Use the expertise and experience to make quality serviceability recommendations for our product Work with peers and build scripts / tools that helps in the identification of customer-facing issues Mentor other engineers on sophisticated troubleshooting, and debugging skills Job Requirements:

　　6+ years experience as a Support / Escalation engineer working in a Networking / Security Product. 2+ years experience with scripting experience to help develop tools / scripts. Understanding of Networking concepts - Switching & Routing Protocols,TCP/IP, SSL/TLS, IPSec, GRE, VPN, Firewall, Load balancing, SD-WAN Experience in one or more of the programming languages: Unix Shell, Python, Go Experience with Docker, VM, Kubernetes is highly desirable. Experience with GCP, AWS cloud and automation in a highly available, scalable and distributed system production environment will be a plus.

　　Additional Skills:

　　Great written and verbal communication CCNP / CCIE on Routing & Switching or Security is highly preferred. Ability to work for a geo-distributed cross-functional group

　　Education:

　　BS or MS in Computer Science or similar technical degree or equivalent experience

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　　Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

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