As the Engineering Manager for the Email Integrations team, youll lead a dedicated group of engineers in developing software to connect Zendesks flagship Support product to external email providers. Email integrations play a crucial role in Zendesk's product offering. We send and receive millions of emails a day and our customers rely on us to keep email processing and notification sending fast and free of errors.

　　Youll work closely with Product and Design partners, and sibling engineering teams to support existing and develop new services and features with scalability and reliability top of mind. You lead with a strong sense of core values that align with Zendesks.

　　What Youll be doing

　　Work with stakeholders and balance your teams workload against top business priorities.Be responsible for the delivery of your team and handle risks and costs of your services and infrastructure.Own team process and rituals, mission and vision.Contribute to technical discussions in your product area and be aware of the latest on relevant technology developments.Celebrate team successes and own mistakes - continually retrospecting to learn from experiences and improve when vital.Collaborate with other leaders in the Support Product organization to evolve processesCoach and mentor team members with a focus on professional development

　　Required Experience

　　At least one year of leadership experience in an agile software engineering environment - preferably managing a team of 3-8 engineers.Previous technical experience crafting large scale software solutions tested in production environments, preferably in a SAAS environment.Previous experience writing large-scale backend code, Java, Ruby or Go.Proven understanding of challenges appearing in large scale integrations.Love for learning and applying your knowledge: supporting your team to increase its collective expertise.A good appreciation of application development and testing, refactoring and agile practices.Excellent interpersonal skills and ability to explain sophisticated technical concepts.

　　Nice To have

　　Familiarity with email technologies and standards. MTAs, Microsoft Exchange, Office360, SMTP, IMAP, etc..Experience with the modern cloud environment, ideally AWS.Experience in building software using Kubernetes and Docker.

　　What we offer

　　Ownership of the product features implementation you work onWhat you will be doing will have a huge impactTeam of passionate people who love what they do!Exciting features, ability to implement your own ideas and improvementsOpportunity to learn and grow!Possibility to specialise in areas like security, performance and reliability

　　...and everything you need to be effective and maintain work-life balance

　　Flexible working hoursProfessional development fundsComfortable office and a remote setupPremium Medical Insurance as well as Private Life Assurance

　　#LI-BP1

　　The Poland annualized base salary range for this position is zł276,000.00-zł414,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.