Dutch Team Manager for an e-commerce company - Lisbon, Portugal

　　Req ID#: 379453

　　Lisboa, Portugal, PT

　　Job Description:

　　Come and work with us.

　　We are looking for a talented and accomplished Dutch Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

　　Our client is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China

　　As a Team Manager in this project, your daily responsibilities will include:

　　Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)

　　Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project

　　Work as a team, actively collaborating in the development of the advisors' activities

　　Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall

　　Undertake formal monthly/quarterly performance reviews

　　Provide clear direction and guidance to ensure consistent achievement of key performance metrics

　　Accurate and timely communication of any client issues to Operations Manager

　　Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company

　　Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.

　　Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

　　To succeed in the role, you will need to have:

　　Native or proficient level of Dutch (mandatory)

　　Proficient level of English (C1 and above)

　　A proficient second language will be a plus

　　Minimum of 6 months of call center experience preferably as Team Manager or product specialist

　　Evidence of effective interpersonal, coaching, and leadership skills

　　Excellent telephone, keyboard, verbal and written communication skills

　　Good numeric and verbal reasoning skills

　　Effective time management

　　Ability to organize and prioritize, set priorities and multi-task

　　Must hold EU citizenship or valid work permit for Portugal

　　Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 9:00 am to 6pm)

　　Knowledge/abilities

　　People-oriented

　　An element of gravitas

　　Experience with policy work

　　Early adopter of technology

　　Dependable, reliable, and able to perform duties with minimum supervision

　　Ability to interact positively with staff at all levels

　　Education and experience

　　Bachelor’s degree or directly related work experience

　　Previous relevant experience as Team Manager

　　Specific Requirements (when necessary)

　　Availability to travel

　　Out-of-hours support

　　Benefits.

　　Competitive wages

　　Paid professional training

　　Employee discounts

　　Private healthcare & dental insurance (after six months of employment)

　　Growth opportunities through various development programs

　　Fun and engaging company-wide initiatives, including our EverBetter wellness program

　　Job stability

　　Life-long skills and experience

　　Excellent work culture

　　Go further with Foundever™

　　We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

　　Apply today !

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