DUNKIN - RESTAURANT GENERAL MANAGER (Allegany)

　　Olean, NY (http://maps.google.com/maps?q=3242+Rt+417+Olean+NY+USA+14760)

　　Description

　　Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.

　　Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.

　　Overview

　　A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping build profitable topline sales of a single restaurant. They are responsible for the overall operation of the restaurant according to brand standards, Indus policies and procedures and in compliance with all applicable laws.

　　Responsibilities Include:

　　Able to perform all responsibilities of restaurant team members

　　Lead team meetings

　　Deliver training to restaurant team members

　　Ensure Brand standards, recipes and systems are executed

　　Create and maintain a guest focused culture in the restaurant

　　Review guest feedback results and implement action plans to drive improvement

　　Communicates restaurant priorities, goals, and results to restaurant team members

　　Execute new product rollouts including training, marketing and sampling

　　Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

　　Control costs to help maximize profitability

　　Completion of inventory on a periodic basis as determined by Indus policy

　　Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

　　Completion of supplier and other vendor orders

　　Conduct self-assessments and corresponding action plans

　　Ensure restaurant budget is met as determined by operations above-unit leadership

　　Manages cash over/short in restaurant and ensures team members are following Indus’ cash management policies

　　Handle cash deposits and go to the bank daily during bank hours

　　Engages with Brands Field Operations team as appropriate

　　Management Responsibilities Include:

　　Recruit, hire, onboard and develop restaurant team members

　　Plan, monitor, appraise and review employee performance

　　Coach restaurant team members to drive sales, improve profitability and guest satisfaction

　　Requirements

　　Education/Experience:

　　Basic computer skills

　　Basic math and financial management

　　Previous leadership experience in retail, restaurant, or hospitality

　　Key Competencies

　　Strong analytical skills and business acumen

　　Works well with others in a fun, fast-paced team environment

　　Ontime, demonstrates honesty and a positive attitude

　　Willingness to learn and embrace change

　　Ability to train and develop a team

　　Guest focused

　　Time Management

　　Problem solving

　　Motivating others

　　Physical Demands/Working Conditions:

　　Standing on feet

　　Lifting packages (if applicable)

　　Wearing a headset (When applicable)

　　Salary Description

　　$18-$26